Category Executive - Services

Welcome to Your Next Adventure! In this role, you will launch, build and oversee the performance and optimization of Snoonu's new services, ensuring growth, vendor onboarding, operational excellence and customer satisfaction. You will work closely with internal teams, vendors, and partners to drive efficiency, enhance service quality, and implement strategies that align with our brand standards. This position is ideal for someone with a strong background in vendor management, operations management, performance analytics, and customer-centric service delivery, thriving in a fast-paced, results-driven environment.

• Monitor and evaluate the performance of the new verticals operations, ensuring service quality, efficiency, and customer satisfaction meet or exceed expectations.
• Build and maintain strong relationships with vendors and partners to ensure high-quality service delivery, negotiate favorable terms, and resolve operational challenges.
• Identify opportunities to streamline service operations, reduce costs, and improve turnaround times without compromising quality.
• Utilize analytics and performance metrics to track key performance indicators (KPIs), identify trends, and implement data-backed strategies to enhance service delivery.
• Gather and analyze customer feedback to identify areas for improvement and implement initiatives to elevate the overall customer experience.
• Collaborate with teams to develop training programs that enhance staff skills, improve service standards, and ensure consistent performance across all touchpoints.
• Stay updated on industry trends and technological advancements in the services market, introducing innovative solutions to maintain a competitive edge.
• Prepare regular performance reports, present insights to senior management, and communicate actionable recommendations to relevant stakeholders.

• Bachelor's degree in Business, or a related field.
• 2+ years of experience in vendor management and onboarding, performance analysis, or a related field, preferably within the hospitality, or service industry.
• Strong analytical skills, with the ability to interpret data, track KPIs, and make informed decisions to drive performance improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, vendors, and customers.
• A proactive and creative mindset, with a passion for delivering exceptional service and improving operational efficiency.
• Exceptional organizational skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, Google Suite, and Excel; experience with performance management software is a plus.

Fluency in English, both written and spoken (Arabic will be an advantage).

Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

• Be Customer Obsessed
  : "Focus on the customer and all else will follow."
• Act with Integrity
  : "We are honest, ethical, and trustworthy in everything we do."
• Be Curious and Creative
  : "We constantly innovate and create solutions to bring a lasting positive impact."
• Lead by Example and Take Ownership
  : "Be the change you want to see and take ownership."
• Work Smart and Deliver Results
  : "You can do more by doing less, better, and faster."
• It's All About People
  : "Be a team player; together we are stronger."

• Global Vibes - Collaborate with a worldwide crew.
• Brain Boosters - Learning budgets, access to courses, and tools for your growth.
• Builder's Playground - Own your tasks, own your path! We're big on autonomy.
• ️ Flexible Time Off -…