Operations Manager

Overview

🚀 Welcome to Your Next Adventure! We're hiring a Growth Operations Manager to own and optimize our platform budget utilised for order and partner liquidity—a critical lever for driving order growth, locking in commercial partnerships, and maximizing platform efficiency. You'll directly manage a multi-million QAR budget monthly across the entire Account Management team, building transparent processes to allocate spend strategically while balancing liquidity needs, merchant partnerships, and advertising revenue.

This is a high-impact IC role reporting directly to the GM of Food. You'll own the budget end-to-end, with final approval authority on funding requests. The challenge: turn chaotic, ad-hoc spend into a disciplined, ROI-driven system that scales.

• Own monthly co-funding budget allocation with full approval authority
• Reject or approve co-funding requests from Account Managers based on strategic priorities and ROI thresholds
• Design and enforce transparent, non-biased allocation frameworks that balance liquidity, commercial value, and fairness
• Track spend vs. budget weekly; flag variances and optimize in real-time
• Target:
  Improve current efficiency of spend by 15-20% within 3 months.
• Build a co-funding request/approval process from scratch within 30-60 days
• Set clear thresholds (e.g., max funding %, merchant quality tiers, spend caps per Account Manager)
• Create decision frameworks: when to fully fund vs. co-fund, how to prioritize high-value merchants
• Daily and real-time monitoring to ensure accountability over spend.
• Establish reporting cadence: weekly dashboards for GM, analysis of ROI and merchant funding uplift
• Document processes so the system runs without constant GM involvement
• Partner with Account Managers to educate them on co-funding strategy and constraints
• Push back on inefficient requests; build credibility through data-driven recommendations
• Align with Sales and Operations on strategic co-funding priorities (new launches, churn recovery, high-value zones)
• Brief GM weekly on budget status, trade-offs, and optimization opportunities

• 4-5 years in operations, growth, strategy, or commercial roles (startup/scale-up preferred)
• Build business cases, analyze trade-offs, optimize spend in Google Sheets
• You've built frameworks from scratch and made them stick in chaotic environments
• You can push back on senior AMs, negotiate fairly, and influence without authority
• You ship fast, iterate, and don't wait for perfect data
• You understand levers like discounts, advertising, commissions, and how they drive behavior

• Hands-on experience with SQL or BI tools
• Experience managing budgets in food delivery, e-commerce, or marketplace businesses
• Exposure to merchant partnerships or platform liquidity challenges

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

• 👥 Be Customer Obsessed
  : “Focus on the customer and all else will follow.”
• 💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• 🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• 🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• 🚀 Work Smart and Deliver Results
  : “You can do more by doing less, better, and faster.”
• 👨💼 It's All About People: “Be a team player; together we are stronger.”

• 🌐 Global Vibes – Collaborate with a worldwide crew.
• 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• 🏝️ Flexible Time Off – Generous leave and wellness policies.
• 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

• Great Place to Work® Certified
• ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace
• Beyond the Code:
  Giving Back Matters – CSR and eco-conscious practices
• Diversity Isn’t Just a Buzzword – We're an equal opportunity workplace

Let’s Build the Future Together. Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on Linked In!