Supervisor, Dispatch

6 hours ago Be among the first 25 applicants

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.

• Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
• Responsible for providing efficient and timely pickup/delivery tow service
• Distributing assignments and deliveries to drivers
• Reviewing driver logs and timecards
• Maintaining driver files
• Communicating driver problems to managementli>
• Dispatcher/Customer Support training and oversight
• Other duties as assigned per business needs

• 2 years related work experience
• Strong analytical and organizational skills
• Experience in the equipment rental or construction industry and/or related field preferred
• Positive attitude
• Professional and clean appearance
• Able to communicate effectively
• Computer Literate
• Proficiency in MS Office Suite;
  Outlook, Word, Excel, Power Point
• Clean DMV & drug screen required
• Travel up to 25% of time
• Typical Field Office Environment

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Construction
• Machinery Manufacturing
• Truck Transportation

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