Front Office Membership Coach

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Anytime Fitness – Gem Heights, Puyallup, WA

At Anytime Fitness Gem Heights, our Front Office Membership Coaches are the heartbeat of our club. This role goes far beyond front desk or sales — it’s about creating an incredible first impression, building real relationships, and helping every person who walks through our doors feel supported, seen, and successful in their fitness journey.

As a Front Office Membership Coach, you’ll be the face of our gym, guiding new members, supporting existing ones, and helping our community thrive in a positive, coaching-focused environment.

• Greet every member and guest by name whenever possible
• Create a warm, friendly, and motivating atmosphere
• Make every interaction feel personal, not transactional

• Conduct tours that focus on goals, not just equipment
• Ask thoughtful, open-ended questions to understand each person’s needs
• Present Anytime Fitness Lakewood as a coaching gym that delivers real results
• Clearly explain memberships, policies, and club benefits

• Confidently present membership options and club services
• Overcome objections by educating and consulting, not pressuring
• Promote club initiatives, technology and coaching programs
• Sell memberships, personal training, and retail products

• Reach out to leads from online inquiries and walk-ins
• Follow up with members who haven’t been in recently
• Contact members with billing or account issues to help resolve them
• Celebrate member wins and milestones

• Keep the club clean, organized, and welcoming
• Restock, wipe down, and detail equipment and common areas
• Maintain a high standard of professionalism and appearance

• Engage members in challenges, technology, and club initiatives
• Help execute in-club events, promotions, and community partnerships
• Contribute ideas that improve the member experience

• Create and post engaging content for our club’s social media
• Highlight member wins, promotions, and club culture

• Loves people and building relationships
• Is confident, positive, and coachable
• Communicates clearly and professionally
• Is self-motivated and thrives in a fast-paced environment
• Believes in health, fitness, and helping others improve their lives