General Manager

General Manager – Leslie’s

Join to apply for the General Manager role at Leslie’s.

With over 65 years of experience, Aqua Quip – a leader in aquatic luxury and outdoor leisure – became part of Leslie’s family in January 2019. We are trailblazers in installation, service, repair, and maintenance, delivering user‑friendly, dependable water care products for pools, spas, BBQs, outdoor kitchens, hearths, saunas, and backyard accessories.

Oversee the performance of a store to ensure it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and controllable expenses, and for executing company‑developed programs. Hire proficient applicants, train and develop them, and set an expectation of excellent customer service and a great workplace culture through personal example.

• Hire only “A” players to support the following objectives:
  • Meet or exceed sales budget.
  • Meet or exceed EBITDA/SOC goal.
  • Meet or exceed labor rate goal.
  • Achieve shrink percentage of .4% or better.
  • Meet or exceed gross margin budget for the fiscal year.
  • Meet or exceed APC goal.
  • Drive customer count increase over last year.
  • Meet or exceed Mystery Shop goal of 95%.

• Ability to hire “A Players – source, select, and sell “A Players” to join the company.
• Efficiency – produce significant output with minimal supervision.
• Organization & planning – plan and organize efficiently.
• Industry knowledge – highly knowledgeable of products, competitors, and the business.
• Customer service mindset – focus on providing superior customer service.
• Aggressiveness – highly productive, taking a forceful stand without excessive abrasiveness.
• Follow through on commitments – live up to verbal and written agreements, regardless of personal cost.
• Intelligence – learn quickly, absorb new information efficiently.
• Analytical skills – structure and process qualitative and quantitative data to draw insights.
• High standards – expect personal and team performance to be the best.
• Attention to detail – prevent important details from slipping through the cracks.
• Proactivity – act without being told to bring new ideas to the company.
• Ability to develop people – coach people in current roles and prepare them for future roles.
• Honesty/integrity – avoid cut‑corners, earn trust, and maintain confidentiality.
• Creativity/innovation – generate innovative approaches to problems.
• Positive attitude/enthusiasm – exhibit passion, excitement, and a can‑do attitude.
• Work ethic – strong willingness to work hard and long hours to get the job done.
• Communication – speak and write clearly, articulately, and diplomatically.
• Teamwork – collaborate with corporate team members for overall partnerships.
• Flexibility/adaptability – adjust quickly to changing priorities and cope with complexity.

• Successful completion of all training modules, including GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills and proficiency with computers.

$18.41 – $24.86 per hour

• Comprehensive medical, pharmacy, dental, & vision plan options.
• Health savings account with high‑deductible health plan option.
• Health & dependent care flexible spending accounts.
• Company‑paid basic life and AD&D insurance.
• Voluntary supplemental life insurance.
• Company‑paid short‑term disability and voluntary long‑term disability insurance.
• Pre‑tax and Roth 401(k) with company match.
• Paid vacation, sick, and bereavement leave.
• Paid holidays, including a floating personal day.
• Employee assistance and wellness programs.
• Earned Wage access for early wage access.
• Product discounts at Leslie’s Retail stores.

Leslie’s recognizes that people are critical to our success. We are committed to developing a culture of diversity and inclusion within our company and the communities we serve. We prioritize hiring talented individuals from all backgrounds and perspectives.