Chief Operating Officer

Overview

The Chief Operating Officer (COO) is responsible for the overall operational performance of the practice. Reporting directly to the Chief Executive Officer (CEO), the COO provides strategic and day-to-day leadership across clinical operations, revenue cycle, quality, compliance, growth initiatives, and hospital partnership alignment. The COO partners closely with physician leadership, stakeholders, and the executive team to ensure operational excellence, high-quality patient care, financial sustainability, and mission-driven growth.

• Provide day-to-day executive leadership and operational oversight of the practice, ensuring alignment with the mission, vision, and core values of NWMS
• Partner with the CEO to develop, execute, and monitor strategic initiatives that enhance operational efficiency, patient access, care quality, and long-term growth and profitability
• Serve as a key member of the executive leadership team, contributing to organizational strategy, shared vision, and decision-making
• Foster a success-oriented, values-aligned culture that drives accountability, collaboration, continuous improvement, and a relentless focus on patient-centered care
• Oversee all non-physician operational functions, including clinical operations, infusion services, pharmacy coordination, scheduling, staffing models, and patient flow optimization
• Ensure the delivery of safe, high-quality, and efficient patient care through standardized processes, evidence-based practices, and continuous performance improvement
• Lead the development and implementation of operational infrastructure, systems, workflows, and staffing plans to support organizational objectives and growth
• Collaborate with physician leadership to identify operational needs, remove barriers to care delivery, and enhance provider satisfaction and productivity
• Design, implement, and sustain comprehensive quality management and performance improvement programs that meet or exceed regulatory, accreditation, and payer requirements
• Utilize data, analytics, benchmarking, and best practices to measure, assess, and improve clinical outcomes, patient experience, operational efficiency, and cost effectiveness
• Partner with clinical, administrative, and physician leaders to plan, promote, and execute organization-wide quality and performance initiatives
• Ensure compliance with all applicable healthcare regulations, hospital partnership agreements, payer requirements, and internal policies
• Provide timely, accurate, and comprehensive reporting to the CEO and leadership team on operational performance, key metrics, trends, risks, and opportunities
• Collaborate with finance leadership on budgeting, forecasting, revenue cycle optimization, cost control, and margin improvement initiatives
• Translate financial and operational data into actionable insights to support informed executive and physician decision-making
• Serve as a key operational liaison with hospital partners, ensuring alignment with joint initiatives, service agreements, care coordination, and shared performance goals
• Collaborate with external entity leadership to optimize integration of services, improve patient transitions of care, and support strategic alignment
• Represent the practice in external operational discussions with hospitals, vendors, and strategic partners as delegated by the CEO
• Build, lead, and sustain a high-performance management team through effective recruitment, onboarding, coaching, and performance management
• Identify organizational leadership gaps and attract, recruit, and retain top operational and administrative talent
• Establish mentoring and professional development as core components of the management and leadership development strategy
• Actively promote and model NWMS’s mission, vision, and values internally and externally
• Perform additional duties and responsibilities as assigned by the CEO and physician leadership

• Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required; equivalent combination of advanced education and healthcare leadership experience may be considered
• Minimum of 10 years of senior-level leadership experience within a healthcare delivery organization, with demonstrated accountability for multi-department operations, financial performance, and strategic execution
• Proven experience leading complex clinical operations, preferably within oncology, hematology, multispecialty, or physician-led practice environments
• Demonstrated success in partnering with physician leaders and hospital or health system stakeholders to align clinical, operational, and financial objectives
• Strong background in healthcare operations, including quality improvement, regulatory compliance, performance metrics, and data-driven decision-making
• Experience overseeing or closely collaborating with key functions such as revenue cycle, clinical operations, patient access, staffing models, and practice growth initiatives
• Track record of…