Patient Access Supervisor Patient Access

Patient Access Supervisor, Full Time Days, 40 Hours, Patient Access

Position:
Day Shift, 40 hours per week in Putnam, CT at Day Kimball Health.

Day Kimball Health, a trusted nonprofit healthcare provider for nearly 130 years, is hiring a Patient Access Supervisor for the Patient Accounts Department. Join us in delivering high‑quality, compassionate care.

Directs and delegates workflow and staffing for the Patient Access staff, monitors performance and conducts evaluations, resolves staff performance issues. Oversees the registration process for all hospital service areas except behavioral health and physical medicine. Acts as the primary point for systems implementation and troubleshooting, supervising staff across all three shifts.

• Directs and delegates workflow in managing the front‑end revenue cycle.
• Directly supervises a staff of 20‑25, supporting and establishing monthly registration goals and expectations.
• Serves as a resource to Patient Access staff and provides cross‑coverage.
• Performs coverage and analysis by performing registration duties; updates and implements procedures as necessary.
• Assists with payroll preparation and creates monthly work schedules to ensure adequate staffing while minimizing overtime; reports labor variances.
• Follows up on patient concerns promptly.
• Implements the AIDET communication framework and promotes excellent customer service.

• Associate or Bachelor’s degree in Business required or 5+ years of supervisory medical experience.

• Five years of supervisory experience in a hospital environment within Patient Access or Patient Accounts.
• Knowledge of medical and insurance terminology preferred.
• Strong coaching and mentoring skills required.
• Ability to handle multiple priorities.

• Medical, Dental, Vision
• Pharmacy Plan
• Basic & Supplemental Life Insurance
• Short‑ & Long‑Term Disability
• Health Savings Account or Flexible Spending Account
• Accident & Critical Illness Coverageli>
• 401(k) Plan with Eligible Employer Contribution
• Vacation Time
• Sick Days
• Paid Holidays
• Education Reimbursement
• Pet Insurance
• Additional Benefits

Day Kimball Health is an affirmative action and equal opportunity employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke‑free environment.

Are you ready to apply your expertise at the largest employer in Northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Access Supervisor and experience a culture of teamwork, professionalism, mutual respect, and a career that makes a difference.