Director, Project Management - ERP Transformation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Project Management - ERP Transformation

Overview:

The Global Business Solutions Center Project Management team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The group acts as an internal consultant supporting the GBSC which today supports four primary verticals:
Finance, People and Capability, Law, Franchise & Integrity and Sales & Marketing.

The primary responsibility will be supporting the GBSC and Finance PM team in developing and driving key ERP implementation & transformation across the center. This includes assisting with strategy development, researching trends and establishing best practices.

Role:

* Provide advanced business, functional, and technical expertise in support of systems development and transformation programs, with emphasis on SAP (ERP) and Order Management solutions.

* Manage key relationships with stakeholders across GTO and business teams, including SAP functional owners, Order Management platform users, technical leads, and project requesters. Deliver clear, executive ready status updates and insights to senior leadership.

* Lead and manage complex system implementation and business transformation initiatives, ensuring seamless delivery across planning, monitoring, execution, and implementation phases.

* Build and develop high performing project teams, ensuring personnel possess the appropriate skills, technical depth, and professional behaviors suited to a transformation environment.

* Oversee project execution within approved resource and budget guidelines, offering technical guidance, solutions recommendations, and advisory support that enables successful systems development and implementation.

* Participate in requirements definition, process mapping, solution design, and impact assessment activities to ensure alignment with business and technology strategies.

* Drive end to end delivery excellence, including development and maintenance of integrated project plans, schedule and budget adherence, status reporting, issue and risk escalations, test planning, user acceptance coordination, defect remediation, and adherence to transformation and governance methodologies.

All

About You:

* MUST HAVE demonstrated expertise in system implementation, ERP transformation, and large scale digital or operational transformation programs, including hands on experience delivering SAP and/or Order Management system deployments.

* Extensive knowledge of project management processes, structured methodologies, and enterprise delivery frameworks; familiarity with SAP Activate, Agile, and hybrid delivery models is a plus.

* Proven experience developing and executing strategy, organizational change, and transformation roadmaps.

* Extensive knowledge of Mastercard, the payments ecosystem, and financial services operations.

* Experience in management consulting, financial services, e Business, or related fields supporting technology enabled business change.

* Understanding of credit and debit card operations and related transaction processing flows.

* Advanced leadership, interpersonal, communication, and negotiation capabilities, with a strong reputation for building trusted internal and external relationships.

* Demonstrated success managing staff and delivering complex projects or system implementations on time and within budget.

* PMP or other project management certifications strongly preferred.

* Some travel may be required.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or…