Lead Product Operations Manager

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Lead Product Operations Manager plays a critical role in strengthening how Teladoc Health builds, delivers, and scales products. This role is responsible for designing and evolving the systems, processes, tooling, and operating rhythms that connect product strategy to execution-enabling Product, Engineering, Design, and cross-functional partners to focus on high-quality decisions and meaningful outcomes.

As a senior individual contributor within Product Operations, this role acts as an extension of Product leadership: identifying friction, eliminating operational overhead, and building scalable, self-service systems that improve alignment, transparency, and execution across the product lifecycle. You will work across discovery, planning, delivery, and learning loops to ensure teams have the right inputs to make decisions-and that product outputs translate clearly into business and member impact.

AI Operations is a
key focus area within this role
, serving as a force multiplier for Product Operations excellence. You will help teams thoughtfully adopt AI-enabled tools and workflows to improve efficiency, documentation, planning, research synthesis, and decision support-while ensuring solutions are practical, responsible, and embedded into how teams actually work. AI is not the goal itself; it is one of several levers used to modernize Product Operations and increase leverage across the organization.

This role requires strong systems thinking, comfort with ambiguity, and the ability to influence without authority. You will lead high-impact operational initiatives, partner closely with Product, Engineering, Design, Data & AI, and Business leaders, and continuously evolve the Product Operating Model to support scale, speed, and clarity.

Essential Duties and Responsibilities

Core Product Operations Excellence

• Design, evolve, and operationalize the systems, processes, and operating rhythms that connect product strategy to execution across the full product lifecycle-from discovery and planning through delivery, learning, and iteration.

• Act as an extension of Product leadership by identifying friction, reducing operational overhead, and creating clarity through scalable, repeatable, and self-service product operations practices.

• Build and maintain frameworks, templates, and artifacts that embed product strategy into day-to-day work (e.g., planning, roadmaps, requirements, decision logs, reviews), not just quarterly presentations.

• Establish and improve mechanisms that provide Product teams with the right inputs-customer insights, performance data, strategic context-to support high-quality, timely decision-making.

• Create visibility into outputs and outcomes by enabling clear roadmap alignment, progress tracking, and impact measurement across teams and stakeholders.

• Support and continuously improve Product team rituals and forums (e.g., planning cycles, reviews, leadership updates), ensuring they drive alignment, accountability, and learning without unnecessary bureaucracy.

• Partner cross-functionally with Engineering, Design, U ser Research, Data & AI, Commercial, and Operations teams to ensure shared understanding of priorities, dependencies, and customer needs.

• Apply systems thinking to assess how tooling, workflows, data, and people interact-designing solutions that scale while respecting team autonomy and context.

• Lead change initiatives with a strong change-management lens, fostering adoption, managing resistance, and ensuring new ways of working are embedded and sustained.

Tooling, Data, and Operational Enablement

• Own and evolve key elements of the Product Operations tool ecosystem, partnering with tool owners to ensure platforms are well-configured, integrated, adopted, and delivering measurable value.

• Continuously assess tool usage, data quality, and operational workflows to identify opportunities for simplification, consolidation, and improved return on investment.

• Establish lightweight governance and standards that improve consistency and clarity without slowing teams down.

• Enable Product leaders to maintain visibility into strategy, execution, and outcomes through clear data, dashboards, and narratives-without micromanagement.

AI Enablement as a Product Operations Capability

• Identify and apply AI-enabled tools and workflows that enhance Product Operations effectiveness, such as improving documentation quality, accelerating planning and synthesis, reducing manual effort, and supporting better decision-making.

• Partner with Product, Design, User Research, and Program teams to integrate AI capabilities into existing…