Analyst, Rewards

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Analyst, Total Rewards

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Analyst, Benefits Delivery is responsible for supporting the delivery and administration of Mastercard’s benefits and wellbeing programs across Canada, Puerto Rico, and the United States. This role manages the operational and administrative components of North America benefits plans and partners closely with key stakeholders—including GBSC (Global Business Solutions Center), Payroll, TPRM (Third Party Risk Management), People & Capability Technology, Legal, and other internal teams—to ensure programs are executed accurately, compliantly, and on time.

• Deliver benefit programs end to end for Canada and Puerto Rico, and support select U.S. programs, including but not limited to:
  Core Life Insurance, AD&D, BTA, Personal/Excess Liability, Long Term Care, Executive Health Physicals, Corporate Athletic Program, Fitness Reimbursement, Critical Illness, Hospital Indemnity,  & Legal, Auto & Home, Short and Long Term Disability.
• Manage relationships with benefit vendors, including onboarding, ongoing performance monitoring, and coordination with Third Party Risk Management.
• Partner with GBSC HR to support ongoing program administration, ensuring smooth and timely delivery of local programs.
• Provide analytical support for Benefits Delivery initiatives, cyclical processes, and ad hoc requests across the North America region.
• Support the development and distribution of benefits communications, including drafting, editing, preparing distribution lists, and executing delivery.
• Draft and edit content for Mastercard’s internal intranet site and submit updates to maintain accurate and accessible benefits information.
• Respond to escalated employee inquiries from GBSC with clarity, empathy, and accuracy.
• Support TPRM activities and partner with the TPRM team to resolve open compliance issues.
• Mediate claim issues between employees and vendors, escalating concerns as appropriate.
• Maintain benefits related data and tables within Mastercard’s HR systems and databases.
• Assist with the implementation of new benefits tools, technology, or processes.
• Review and negotiate vendor contracts in partnership with your leader, Sourcing, and Legal teams.

• Experience in benefits operations/delivery, including management of third party providers and contract administration.
• Strong technical aptitude with advanced proficiency in PowerPoint and Excel; experience with HRIS systems and benefits databases.
• Demonstrated ability to handle employee inquiries with accuracy, clarity, and timeliness.
• Proven ability to maintain strict confidentiality.
• Strong team orientation with a collaborative working style.
• Ability to collate, interpret, and analyze benefits data.
• Experience working in a global or matrixed organization.
• Excellent organizational, written, and verbal communication skills.
• Strong analytical and problem solving capabilities.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s…