Investor Services Representative

About Morgan Stanley Funds Services

Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division that provides fund administration services for over $700 billion in assets across 350+ hedge funds, private equity and large family office clients. Our offering includes accounting, investor services, portfolio analytics, middle‑office functions, regulatory and financial reporting, and tax services. The team, totaling 1,400 highly skilled employees, operates out of New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong.

We are seeking an Investment Services Professional in Purchase, NY and New York City for our Investor Services (IS) team. The role is at the heart of the client experience, coordinating the distribution of offering documentation and processing investor subscriptions, redemptions, and change requests.

• Provide day‑to‑day investor services to both the Fund Manager and the investors in the fund.
• Provide oversight and guidance to other team members.
• Keep line management apprised of operational issues in a timely manner.
• Act as the primary contact point for fund investors.
• Act as the primary contact point for the Fund Manager regarding investor‑related information.
• Provide authorized parties with copies of fund investment documentation.
• Open new investor accounts ensuring compliance with fund documentation, anti‑money‑laundering requirements, statutory regulations, and company policies.
• Process investor transactions in line with fund documentation and regulatory requirements.
• Process the cash movements associated with investor activity.
• Provide investors and nominees with statements, contract notes, and other documentation.
• Handle queries from investors and fund managers professionally and promptly, escalating where appropriate.
• Ensure that the records of the fund are maintained in a complete and organized manner.
• Produce Management Information Systems (MIS) and other internal operational reports.
• Review activity entered by team members on a second level to ensure accuracy.
• Carried out in compliance with the Service Level Agreements agreed with each client.

• Leadership and mentoring of team members.
• Strong knowledge of investment offering documentation and fund domicile regulations.
• Deep understanding of internal policies and procedures, with emphasis on anti‑money‑laundering controls.
• Ability to identify system enhancements that reduce operational risk and improve customer service.
• Experience participating in project life‑cycle phases such as specification, testing, and implementation.

At Morgan Stanley, you will find an environment that supports collaboration, innovation, and professional growth. You will experience working with top talent and enjoy comprehensive benefits and perks, including competitive compensation, bonuses, and sponsorship of various benefit programs. Opportunities for cross‑functional movement within the firm are abundant for those who demonstrate passion and grit.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce. The firm ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).