Conference Services Site Lead

Rapport

Salary: $95000 - $98000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The role of the Senior Conference Services Site Lead is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. The responsibilities include, but are not limited to, onsite operations of the campus ranging from marketing, campus engagement, communications and service coordination, oversight of special event coordination and outdoor activities. Knowledge of corporate office operations, on‑premise amenity services and event planning and coordination is necessary for this position.

The Lead will manage a team of five associates.

• Form relationships with key personal, stakeholders, BU leadership and functional leads across Corporate Services.
• Work as Community liaison for business units to implement campus initiatives, projects, campaigns, and the coordination of building‑wide and BU specific events.
• Create site and service road shows to help familiarize new employees with the working and amenity environment.
• Enhance the community environment by projecting a level of uncompromising organization and cleanliness, working closely with Property Management and other vendors ensuring excellence all around.
• Understand how to resolve any issue within the work environment, including maintaining a main contact list for various situations, i.e. technology, facilities, security.
• Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, engagement strategies for campus.
• Work alongside the broader team to plan and coordinate community events and engagements to support RTO initiatives and WPE programming.
• Contribute to related marketing tools to ensure community awareness of all promotions, new amenity features, or any new procedures i.e. Location Jive Pages.
• Develop concierge‑type services for employee base; provide information about local features, dining, shopping, etc.
• Conduct quality control walkthroughs to address immediate issues, pre‑empt potential future issues.
• Create metrics, monitor and measure the success of all program engagements and value.

• Prior hospitality or event support experience
• Hospitality, event planning, and customer service experience
• Strong verbal and written communication skills
• Commercial management experience
• Technical skills (handling data, standardized reporting, visualization)
• Exceptional organizational and multi‑tasking skills
• Strong interpersonal and networking skills

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of…