Sr. Program Coordinator

Sr. Program Analyst – North America Re‑engineering, Optimization, and Change

Sompo’s internal team focuses on Underwriting and Claims process re‑engineering and automation. This role offers an exciting opportunity to work on high‑impact projects, support regional prioritization, and contribute to transformative initiatives within the organization.

Location: Purchase, NY

• Lead the prioritization, planning, and execution of regional technology and operations projects within the Underwriting and Claims process re‑engineering portfolio.
• Oversee portfolio and project progress, including tracking milestones, proactively identifying and mitigating risks, and resolving issues throughout the project lifecycle.
• Act as the subject‑matter expert and super‑user for the Planview Project Platform, driving dashboard reporting, data analysis, and continuous improvement of the portfolio management framework.
• Develop and execute comprehensive change‑management strategies, ensuring seamless adoption of new processes, systems, and tools across the organization.
• Collaborate with cross‑functional teams to ensure alignment with strategic goals, optimize workflows, and deliver measurable outcomes.
• Prepare and present the monthly regional program portfolio reports, providing executive‑level updates and fostering alignment across stakeholders.

• Conduct detailed process mapping to identify inefficiencies, bottlenecks, and areas for improvement within Underwriting and Claims operations.
• Define and document detailed business requirements for process automation, system enhancements, and other optimization initiatives.
• Lead the preparation of business cases, including cost‑benefit analysis, to support informed decision‑making and strategic investment in new solutions.
• Oversee systems testing and implementation, ensuring solutions are delivered on time, within scope, and aligned with business objectives.

• Leverage advanced data analysis and visualization techniques, using tools such as Microsoft Excel and other analytics platforms, to generate actionable insights and reports.
• Develop and deliver polished, executive‑level presentations to communicate key project updates, strategic recommendations, and operational results to senior leadership and stakeholders.

• Bachelor’s degree in Business Administration, Strategy, Finance, or related field required; advanced degree (MBA or equivalent) preferred.
• Minimum of 5‑7 years of relevant experience, including roles in consulting, strategy, or operational optimization.
• Exceptional analytical capabilities with the ability to synthesize complex data and provide actionable insights.
• Advanced proficiency in Microsoft Excel, including data manipulation, modeling, and visualization.
• Strong leadership and organizational skills, with the ability to manage multiple priorities and work effectively in high‑pressure environments.
• Proven ability to create and deliver impactful presentations tailored to diverse audiences, including senior executives.
• Demonstrated expertise in project management tools and techniques, such as Planview, Agile methodologies, or Six Sigma principles.
• Familiarity with process mapping software and methodologies (e.g., Visio, Lucidchart).
• Strong interpersonal and communication skills, with a collaborative mindset and the ability to influence stakeholders across various functions.
• Knowledge of insurance processes, particularly within underwriting and claims, is a strong advantage.

$100,000 – $150,000. Actual compensation will depend on factors such as location, qualifications, skills, competencies, and experience.

• Two medical plans:
  Traditional PPO & Consumer Driven Health Plan with an HSA and competitive employer contribution.
• Pharmacy benefits with mail‑order options.
• Dental benefits, including orthodontia for adults and children.
• Vision benefits.
• Health‑Care & Dependent‑Care Flexible Spending Accounts.
• Company‑paid Life & AD&D benefits, with optional supplemental coverage for employee, spouse, & children.
• Company‑paid Disability benefits with competitive salary continuation.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid‑time‑off programs, including company‑paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax‑Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.

Sompo is an equal‑opportunity employer. We value inclusion and diversity and intentionally create an environment that respects everyone’s unique contributions. We do not discriminate based on race, color, religion, sex, orientation, national origin, or age.