Director, Digital Authentication Product Management

Overview

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We help build a sustainable economy where everyone can prosper by supporting a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver products and services that help people, businesses and governments realize their greatest potential.

Director, Digital Authentication Product Management

The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services.

• Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants.
• Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization.
• End-to-end product management responsibilities with a focus on the digital checkout experience.
• Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback.
• Partner with Global Product Management to build and enhance Mastercard’s digital capabilities.
• Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials.
• Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem.
• Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.).

Required Skills:

• Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders.
• Ability to clearly articulate customer business requirements for internal sizing and development.
• Willingness and ability to effectively partner and collaborate to prioritize and influence product development.
• Operates with a sense of urgency and sees problems through to resolution.
• Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization.
• Proven ability to act as a team player and to create trust in cross-functional relationships.
• Forward thinking, with ability to develop creative approaches to solve business situations.

Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities.

• Bachelor’s degree in business or equivalent work experience; advanced degree desired
• Prior experience from either management consulting, payments industry, ecommerce or financial services with focus on product management, loyalty, marketing, strategy

All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy, the role may include a base salary, annual bonus or commissions depending on the role. Mastercard benefits for full-time employees generally include health insurance, flexible spending and health savings accounts, paid leaves, paid time off, holidays, 401k with company match, tuition reimbursement, and more. Mastercard benefits for interns include Paid Sick and Safe Time, jury duty leave, and on-site fitness facilities in some locations.

Purchase, New York: $170,000 - $273,000 USD

New York City, New York: $178,000 - $284,000 USD