Director, Global Dining ; Cardholder Services

Director, Global Dining Experience (Cardholder Services)

Join to apply for the Director, Global Dining Experience (Cardholder Services) role at Mastercard
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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best‑in‑class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high‑impact program. The team combines deep product expertise and partner management excellence to deliver industry‑leading customer experiences.

• Dining Strategy & Development: align with relevant card product teams and deliver dining benefits that enhance customer value and align to global strategy.
• Revenue Growth: identify and execute opportunities that expand monetization of Dining benefits.
• Partner Relationship Management: serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs in the dining space.
• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers.
• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness.
• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement.

• 8+ years experience in product management, partnerships or related roles in the dining industry. Experience in payments and financial services preferred.
• Proven track record of managing high‑value partner relationships and delivering measurable business results.
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions.
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations.
• Ability to operate strategically while managing multiple complex initiatives in fast‑paced environments.

Base Pay Range: $ – $.

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.