Vice President, Product Management - Cross-border Services; NAM

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Vice President, Product Management - Cross-border Services (NAM) Overview

Mastercard Move is Mastercard’s portfolio of money movement capabilities powering a variety of payment experiences including person-to-person, business-to-consumer, and business-to-business disbursements. Mastercard Move enables money to move quickly and safely, both domestically and internationally, reaching more than 10 billion endpoints and more than 95% of the world’s banked population.

Within the Mastercard Move portfolio of products, Cross-border Services enables international low-value transfers directly to accounts, wallets, and cash end points. We are seeking an individual to lead a team of product managers that oversee all product management activities for Mastercard Cross-border Services in North America. This individual will own the product and commercialization functions and support the sales team to streamline and scale the product.

The VP, Product Management will be responsible for partnering with key support functions (e.g. global, legal, finance, sales, account management) to deliver innovative products and functionality for the North America market, devise and execute on a cohesive commercialization and sales strategy, and meet all key P&L objectives. The individual will lead a team of product managers to help scale one of Mastercard’s fastest growing products in the region.

• Lead the NAM regional Cross-Border Services Product team and be a subject matter expert on both the XB payments landscape and Mastercard’s suite of products.
• Collaborate with Global Network and Product organizations to ensure that product performance, enhancements and initiatives drive increased client success and growth.
• Engage with key clients to optimize and continuously improve how they engage with the XBS product. Work to remove any barriers preventing further growth and sales.
• Drive alignment between Customer, Mastercard Account Management, NAM Regional Sales, Global Product, Global Treasury and Global Network organizations.
• Lead successful onboarding, testing and ramping of volume for new Customers along with Existing Customers for new receiving corridors.
• Serve as an escalation point for Product performance Issue resolution. Work with customer support and customer operations to resolve issues for clients.
• Review data analysis for optimization and growth opportunities across key client base.
• Partner with finance to maintain accurate and detailed performance reporting and projections.

• Strong domain expertise cross border payments domain expertise.
• Experience leading high performing product management teams.
• Proven team leader with ability to work in a fast-paced environment.
• Strong verbal and written communication skills.
• Financial performance acumen (ability to create and understand business performance models).
• Strong customer engagement skills.
• Experienced public speaker.
• Bachelor’s degree required, Advanced degree preferred.

New York Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

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