Patient Service Specialist

Patient Service Specialist - Front Desk (Physical Therapy Clinic)

Purcellville, VA - Onsite

Contract-to-Hire | $18/hr | Full-Time

Are you someone who thrives in a fast-paced environment, enjoys helping people, and excels at multitasking? A busy and well‑established physical therapy clinic in Purcellville, VA is seeking a Patient Service Specialist (PSS) to join their team. This role is a critical part of the clinic's operations and ensures that patients have a smooth, welcoming, and supportive experience from the moment they arrive.

⭐ About the Role

The Patient Service Specialist serves as one of the clinic's primary points of contact, managing patient check‑ins and check‑outs, scheduling, answering calls, and supporting the therapists. You'll be splitting your time evenly between:

+ Phone work (33%)

+ Computer-based tasks/EMR documentation (33%)

+ Face-to-face patient interaction (33%)

This role is perfect for someone who is organized, reliable, patient‑focused, and comfortable juggling multiple tasks at once.

Key Responsibilities Front Desk & Patient Interaction

+ Greet incoming patients and complete check‑in/check‑out procedures.

+ Register new patients and schedule follow-up appointments.

+ Assist patients with questions, paperwork, and general support needs.

+ Build rapport-this clinic values genuine conversation and connection.

Phone & Administrative Support

+ Answer incoming calls and assist patients with scheduling, insurance questions, and general inquiries.

+ Document therapist notes and patient information into the clinic's EMR system.

+ Handle competing demands-phones ringing, patients waiting, and clinicians requesting assistance simultaneously.

Clinical Support Coordination

+ Work closely with physical therapists and clinical staff to ensure smooth operations.

+ Support the flow of the clinic by keeping accurate records, verifying information, and helping with operational needs as they arise.

What Makes This Clinic Unique

+ High patient interaction:
This is an "old school" environment where patients value real conversations-not staring at phones.

+ Fast-paced & high-volume:
Reliability is critical. Only two people run the front desk, and the clinic depends on you.

+ Growth potential:
After 2-3 years, there is room to grow into administrative roles-ideal for someone seeking long‑term stability.

+ A supportive team:
You'll work closely with experienced clinical staff who prioritize patient care and excellent customer service.

Must-Have Skills

+ Strong customer service experience

+ Healthcare or medical office experience

+ Insurance knowledge & verification

+ Patient registration experience

+ EMR experience

+ Ability to multitask in a busy environment

+ Comfortable with phones, computers, and face-to-face interaction

Nice-to-Have Skills

+ Medical terminology

+ Patient check-in/check-out

+ Medicaid or insurance prior authorization experience

+ Inbound call center exposure

Schedule

This role requires availability for evening hours-candidates must be able to work until 7 PM consistently.

Hours:

+ Monday-Thursday: 10:30 AM - 7:00 PM

+ Friday: 7:00 AM - 3:30 PM

Reliability and punctuality are essential.

Requirements

+ Must pass a standard healthcare background check

+ Comfortable working onsite in a busy front desk environment

+ Strong computer literacy (this is assessed in the interview)

Compensation & Benefits

+ Pay Rate: $18/hour

+ Contract-to-Hire (90 days)

+ Eligible for:

+ Medical, dental, and vision benefits

+ 401(k)

+ Short/long-term disability

+ Life insurance

+ HSA

+ Employee assistance program

+ PTO/sick time (depending on classification)

Interview Process

+ Virtual interview with the Patient Service Specialist Lead

+ Onsite interview with the Center Manager

+ Targeted start date:
February 23, 2026

Job Type & Location

This is a Contract to Hire position based out of Purcellville, VA.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may…