General Manager

Overview

The General Manager (GM) is responsible for the overall leadership, operational execution, and financial performance of Burnt Store Marina Country Club. This role provides direct oversight of golf operations, food and beverage, facilities, maintenance, and administrative functions while ensuring an exceptional experience for members, guests, and the public. The GM serves as the senior on-site leader and primary liaison between Troon, ownership/board leadership, members, and the surrounding community.

Minimum of 5 years of senior management experience in golf, hospitality, club, or resort operations. Proven experience overseeing food and beverage operations. Strong financial acumen with P&L and budget responsibility. Demonstrated leadership, communication, and team-building skills.

Provide day-to-day leadership across all departments, fostering a culture of service, accountability, and professionalism. Recruit, hire, train, coach, and evaluate department heads and staff. Establish clear expectations, performance standards, and communication protocols. Ensure all Troon policies, procedures, and standards are implemented and maintained. Serve as the primary point of contact for Troon leadership, the Board/Ownership, members, and key stakeholders. Oversee all golf operations including tee sheet management, tournaments, leagues, merchandising, and pace-of-play standards.

Work collaboratively with the Head Golf Professional and Superintendent to deliver optimal course conditions and player experience. Balance member access with public play to maximize revenue while protecting the member experience. Ensure compliance with safety standards, rules of golf, and governing bodies. Oversee all food and beverage operations, including the public restaurant and bar. Ensure high standards of food quality, service, cleanliness, and hospitality.

Partner with culinary and F&B leadership on menu development, pricing strategy, staffing, and service execution. Control labor, food, and beverage costs to meet or exceed budgeted financial targets. Ensure compliance with all health, alcohol, and safety regulations. Prepare, manage, and monitor annual operating and capital budgets. Analyze financial statements and operating reports; take corrective action when necessary. Forecast business volumes and staffing needs.

Oversee purchasing, inventory controls, vendor relationships, and contract management. Drive revenue growth while maintaining disciplined expense control. Oversee the care, maintenance, and long-term planning of all physical assets. Ensure clubhouse, course, and amenities are clean, safe, and well maintained. Lead preventative maintenance and capital improvement planning efforts. Maintain a visible presence throughout the operation, actively engaging members and guests. Address feedback, concerns, and conflicts professionally and in a timely manner.

Ensure transparent and effective communication regarding operations, policies, and events. Promote a welcoming and inclusive environment for members, guests, and the public. Support marketing and promotional efforts to drive rounds, memberships, events, and restaurant traffic. Coordinate tournaments, outings, and community events. Evaluate performance metrics, surveys, and feedback to guide continuous improvement. Ensure compliance with all employment laws, HR policies, safety standards, and licensing requirements.

Oversee associate training, development, and professional growth. Manage risk, insurance requirements, and incident reporting. Maintain ethical standards and confidentiality at all times.