Food & Beverage Supervisor

Welcome to Pyramid Global Hospitality — a company that values its employees and is dedicated to a supportive and inclusive work environment focused on diversity, growth, development, and wellbeing. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as on-site wellness programs, local discounts, and employee rates on hotel stays.

The company is committed to ongoing training and development opportunities to help employees build

Skills and knowledge to advance their careers. Whether you are starting out in hospitality or are a seasoned professional, Pyramid Global Hospitality provides a collaborative environment that encourages growth and delivers exceptional guest experiences. Check out this video for more information on our great company!

About Our Property
Sunseeker Resort Florida Gulf Coast, by Curio, is a waterfront destination in Southwest Florida, offering luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort accommodates upscale leisure getaways and dynamic business gatherings. Guests can enjoy 18 food and beverage outlets, from fine dining to casual coastal fare, and a luxurious pool scene including the largest rooftop pool in Florida with views of Charlotte Harbor.

Sunseeker combines elevated hospitality with sun-soaked relaxation.

What You Will Have An Opportunity To Do
The Food & Beverage Supervisor is responsible for scheduling shifts, seating customers, and caring for staff. They provide excellent customer service and ensure the operation runs smoothly. They assist customers and help restaurant staff with daily operations, connect with kitchen staff and Restaurant Managers to ensure food and materials are available, and oversee reservations management. All duties are performed in accordance with department and Sunseeker policies, practices, and procedures.

Position Responsibilities/Duties

• Maintain an active presence on the floor and pool deck, assist guests, support team members, and ensure smooth service flow.
• Support and guide servers, bartenders, runners, hosts and pool attendants with daily tasks and guest interactions.
• Assist with training new team members on service standards, policies, and procedures.
• Lead daily pre-shift meetings and communicate information about specials, events, or service updates.
• Support management with handling guest concerns and resolving service-related issues promptly and professionally.
• Monitor restaurant/pool cleanliness and presentation standards (dining room, service stations, and host stand).
• Ensure compliance with food safety, sanitation, and HACCP guidelines.
• Verify that side work, opening procedures, and closing procedures are completed accurately by the team.
• Assist with inventory counts, restocking, and maintaining supplies for daily service.
• Support scheduling coverage by communicating staffing needs or call-outs to management.
• Accurately complete shift-related paperwork and reports as assigned.
• Ensure adherence to Sunseeker service standards and promote a positive team environment.
• Collaborate with kitchen leadership to ensure accurate food running, ticket times, and communication.
• Promote upselling and product knowledge among team members.
• Observe team performance and provide coaching; elevate performance issues to management when necessary.
• Maintain safety and security procedures for guests and team members.
• Perform other job-related duties as assigned by the management team.

What Are We Looking For?

Education & Experience

Required:

• High School Diploma or equivalent
• Minimum 1 year of experience in Food & Beverage, preferably in a supervisory or lead role
• Strong customer service skills in a high-volume environment; previous experience in a luxury hotel or resort
• Knowledge of restaurant operations and food safety standards
• Ability to communicate effectively in English (verbal and written)
• Familiarity with POS systems and basic reporting

Knowledge/Skills/Abilities

• Ability to work varied shifts, including evenings, weekends, and holidays
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to lead by example and motivate a team
• Basic proficiency in Microsoft Office and POS applications
• Ability to stand/walk for extended periods and lift up to 25 lbs

Compensation

$20/h

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.