Customer Service Officer Woodleigh Job Punggol area,Singapore,Customer Service/HelpDesk

Position: Customer Service Officer Woodleigh)

Customer Service Officer (Punggol, Toa Payoh, Woodleigh)

Mind Stretcher Education – North East Singapore

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.
Key Responsibilities:

Customer Service
- Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
- Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
- Create a warm and high quality customer service experience.
- Establish rapport and build good relationships with the customers.
- Work closely with other departments to meet customer needs and enhance service quality.
- Training will be provided to acquire knowledge of the programmes, services and operation process.
Administration
- Keep detailed and accurate records of customer interactions, transactions, and documentation.
- Process monthly payments into the system.
- Provide support to teachers.
- Ensure the safety and well-being of all students at the Centre.
- Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
Proficient in MS Office (Word and Excel)
At least 1 year of customer service-related working experience
Strong customer-focused personality and mind-set
Neat and cheerful disposition
Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

Variable bonus
Medical, Dental & Hospitalisation/Surgery benefits
Structured career & salary progression
Wide range of staff awards (long service, best rookie, most innovative etc)
MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
Employee Health Programme (In partnership with HPB)
Waiver of payment for MS programmes (for MS staff serving at least 5 years)
Free public speaking training (Mind Stretcher Toastmasters)
On-the-job training & Structured Training
Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
Monetary incentives for Teachers & Sales Staff
Staff/ Student Referral Incentive Scheme

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