F&B Executive

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.

Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and customer-focused F&B Executive. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the day-to-day operations of our food and beverage outlets.

Coordinate and supervise opening and closing duties, ensuring all settings meet our high standards
Assist management in supervising junior team members, ensuring tasks are completed efficiently and to departmental standards
Manage restaurant reservations, including taking bookings, handling cancellations, and reconfirming reservations
Take food and beverage orders, accommodating guest preferences and dietary requirements
Deliver exceptional food and beverage service in accordance with established standards and procedures
Implement upselling techniques to maximize sales revenue and promote other dining venues when appropriate
Maintain a personalized approach to service by remembering individual patron preferences
Ensure compliance with food safety and hygiene standards (HACCP)
Handle guest complaints and comments professionally and efficiently, reporting any issues to management
Oversee assigned work stations and assist in outlet operations in the absence of management
Collaborate with other F&B outlets during peak times or as required
Contribute to the continuous improvement of service standards and operational efficiency

Qualifications

Previous experience in food and beverage service, preferably in a supervisory role
Strong leadership and team management skills
Excellent customer service skills with a focus on creating memorable dining experiences
Proficiency in reservation management and restaurant operations
Knowledge of food safety and hygiene standards (HACCP)
Demonstrated ability to implement effective upselling techniques
Strong problem-solving skills and ability to handle guest complaints efficiently
Excellent communication skills, both verbal and written
Detail-oriented with strong organizational abilities
Ability to work collaboratively in a fast-paced environment
Proficiency in restaurant management software
Knowledge of local cuisine and cultural preferences is a plus
Flexibility to work various shifts, including weekends and holidays
Hospitality-related education or certification is preferred but not required