Director, Client Value

Who We Are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever Forrester Wave™:
Revenue Enablement Platforms, Q3 2024!

Job Snapshot
As a Director of Client Value you will lead a team of Client Partners while directly managing strategic customer relationships. You'll be responsible for driving value realization, retention, and growth across a portfolio of high-impact accounts. By mentoring your team and guiding strategic engagements, you'll ensure alignment between Mindtickle's solutions and customer business priorities, while fostering long-term partnerships and measurable outcomes.

Ideal candidates have strong leadership skills, deep business and commercial acumen, and a track record of managing complex, consultative relationships—preferably with experience in management consulting or enterprise SaaS.

What's in it for you
Acting as the primary point of contact for assigned clients, ensuring delivery of measurable business value.
Driving adoption of products and services, including new features and solutions.
Proactively managing renewals through value realization and strong stakeholder engagement.
Identifying and executing expansion opportunities (cross-sell and upsell) within existing accounts.
Building strategic partnerships by translating client priorities into actionable plans.
Leading initiatives and projects on the client side to ensure ongoing value realization.
Facilitating ROI discussions and long-term value positioning with key stakeholders.
Monitoring customer health metrics such as ROI, MAU, GRR, and NRR, and addressing risks.
Managing relationships across multiple client stakeholders, including C-level executives.
Increasing Mindtickle's footprint by multi-threading relationships within client organizations.

We'd love to hear from you, if you:
Product Adoption & Value Delivery - Lead discovery and exploratory conversations with the client to uncover pain points, challenges and needs to customise solutions

Serve as the primary point of contact for assigned clients, ensuring Mindtickle solutions drive measurable business outcomes. Translate client goals and challenges into actionable plans that align with Mindtickle's offerings .Drive product adoption and deliver ROI
Account Retention & Growth - Manage renewal conversations by proactively demonstrating ROI, mitigating churn risks and building stakeholder alignment.

Identify and drive cross-sell and upsell opportunities through strategic account planning. Develop multi-threaded relationships across client organizations, including C-suite stakeholders, to build advocacy and deepen partnerships. Drive expansion across BUs, functions, geos.
Strategic Client Engagement - Lead QBRs, MBRs, and ongoing value conversations focused on customer ROI and long-term impact. Monitor and act on key health metrics (Customer ROI, % Monthly Active Users, Health Score, GRR, NRR) to preempt risks and capitalize on opportunities.
Program & Stakeholder Management - Collaborate with internal teams (primarily Engagement Manager and occasionally other teams such as Product, Sales, Services) to ensure seamless delivery, client satisfaction and account growth. Manage complex, multi-stakeholder client programs with clear ownership and outcomes.
Develop a best-in-class customer value driven team and structures - Lead, mentor, and develop a high-performing team by providing regular coaching, feedback, and growth opportunities

Own end-to-end team staffing including headcount planning, recruitment, onboarding, and succession planning

Foster a culture of ownership, accountability, and continuous learning within the team Identify skill gaps and drive initiatives for upskilling, cross-training, and career progression

Act as a culture champion, role-modeling company values and promoting inclusion, transparency, and psychological safety
Continually innovate and refine internal playbooks, processes,…