Account Manager - TSI

Position: Contract Account Manager - TSI
Responsibilities:
Contractor Relationship Management:
Serve as the primary liaison between the organization and assigned contractor partners.
Build and sustain, collaborative working relationships with contractor leadership and operational teams.
Conduct structured business reviews, operational check-ins, and joint planning sessions. Performance Management
Monitor contractor performance against KPIs, SLAs, and agreed targets (safety, quality, cost, delivery, innovation).
Proactively identify and address performance risks, delivery challenges or non-conformance issues.
Lead the implementation of improvement initiatives and corrective actions where required, ensuring balanced performance recovery.
Act as a point of escalation for critical performance issues with Contractors and resolve them or bring up them to the Executive Sponsor for Strategic Suppliers, and VP Business for Core Suppliers where support is needed.
Commercial and Contract Oversight:
Apply deep understanding of key contractual terms, scope boundaries, and deliverables to ensure value realization and delivery field.
Ensure accurate governance of rates, claims, variations, and invoicing.
Support contract renewal planning, strategic renegotiations, and structured contract exits when required.
Governance and Compliance:
Ensure full contractor adherence to company policies, legal and regulatory obligations, and safety standards.
Drive audit readiness, and ensure all documentation is complete and up to date.
Facilitate onboarding, HSE induction, and assurance activities.
Stakeholder

Collaboration:

Coordinate closely with internal team members (Ops, Engineering, HSE, Finance, Legal) to ensure contractor results are aligned with company objectives.
Bring up delivery risks, improvement opportunities, or contractual concerns appropriately.
Strategic Contribution:
Shape contractor planning and execution to align with strategic business outcomes and long-term reliability goals.
Identify and promote opportunities for innovation, value creation, and cost optimization across the contractor portfolio.
Must have education requirements:
Bachelor's degree or equivalent experience in Engineering
Preferred education/certifications
Contract management or procurement certifications (e.g., CIPS, IACCM).
Minimum/ Total years of proven experience:
Proven demonstrated 7 years of ability in contractor management, vendor oversight, or project delivery environments
Minimum of 12 years of total professional experience Must have experiences/skills (To be hired with)
Strong understanding of contract structures, commercial frameworks, and negotiation levers.
Excellent stakeholder engagement and communication capabilities, with a collaborative delivery demeanor.
Analytical approach to interpreting contractor performance metrics, KPIs, and contractual data.
Proactive problem-solver, with proven track record to anticipate risks and drive timely resolution.
Proven understanding of compliance frameworks and safety standards particularly within industrial sectors such as oil & gas, manufacturing, or construction.
Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and SharePoint.