Deloitte USI- Human Capital - UKG - Senior Manager

Summary

Position Summary

HUMAN CAPITAL- HRST- PWFMS - Sr. Manager Human Capital

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.

Human Resources Strategy & Technology

The HR Strategy & Technology team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.

Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

Key job responsibilities:

Responsible for successful end to end delivery and management of large scale global projects. This role involves in-depth understanding of processes across various WFM modules and the ability to define various strategies and leading teams. Manager will both drive and manage teams of various sizes and interact closely with multiple cross-functional teams (sales, functional, PMO, testing, etc.).

Understand business case, process/functional/technical requirements, challenges in today's workforce management, lead process design workshops to identify gaps and propose recommendations
Play lead roles preferably on multiple Workforce Management Understands project status, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points
Manage and track staffing plan and forecast resource availability based on project budgets
Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables
Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
Use prior experience to develop accurate work estimates, project budgets and timelines
Ensure client satisfaction targets are achieved
Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
Ensure functional and integration teams are aligned and also work closely with the team for successful HR and payroll integration
Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment
Manage SLAs and projects/CRs plan effectively
Drive Innovation/Process improvements including, but not limited to, automations, conversational bots, etc.
Ensure business and assignment risks and issues are identified, monitored, and managed to achieve minimal disruption to the project delivery and success – across stakeholder management, scope, timeline, and resources
Act as an WFM subject matter expert by providing best-practice guidance on UKG (Kronos), Infor (Workbrain), Payroll & WFS (Workforce Software) business processes
Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
Mentor associates and foster a learning and growth environment

Additional Responsibilities:

Establishing the vision, strategic direction, standards and framework for the delivery

of WFM services that aligns and integrates with Clients' business priorities.

Participate in the technology and…