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Job Description & How to Apply Below
Be the face of the home. Own the resident experience.
Company Name: Zolo Stays
Business Unit: Co Living
Designation: Guest Relations Officer (GRO)
Location:
Pune
Salary Range: ₹3.5 LPA (₹2.5 LPA Fixed + ₹1 LPA Variable)
Employment Type:
Full-time
Experience
Required:
0-3 (Freshers can also apply)
About Zolo Stays - Why We Exist
Zolo Stays is India's leading managed co-living platform, creating safe, comfortable, and community-driven living spaces for students and young professionals across cities.
At Zolo, we believe great living experiences are built by people who take ownership, act with empathy, and solve problems on the ground. If you're looking for a role where responsibility comes early and growth follows performance, Zolo is the place to build your career.
What We Believe
Ownership builds leaders
Consistency creates trust
Customer experience drives retention
Growth comes from responsibility
About CoLiving - The Vertical You'll Join
Zolo's CoLiving vertical focuses on creating professionally managed homes for students and young professionals. These are not just rooms and beds, they are shared living environments built on safety, hygiene, responsiveness, and community.
As part of the CoLiving team, you will work directly at the property level, ensuring residents feel supported, heard, and cared for throughout their stay.
Explore Zolo CoLiving →
Our mission: To make living simple, human, and reliable.
What's in It for You - Read This Before Anything Else
This role gives you:
Direct exposure to property-level operations and resident management.
Hands-on experience in hospitality, customer handling, and basic sales.
Opportunity to grow within Zolo's operations and city teams.
A stable role with performance-linked variable pay.
A strong foundation for long-term careers in hospitality, real estate, or facilities management.
Role Overview - What This Role Is Really About
Imagine this:
A resident moves into a new city.
They are unsure, adjusting, and have questions.
Something breaks. A concern comes up. A complaint is raised.
You are the person they turn to.
As a Guest Relation Officer, you are the on-ground owner of the property and resident experience. From room allocation to complaint resolution, from coordination with housekeeping to ensuring safety and hygiene - you make sure the home runs smoothly every single day.
This is not a desk role.
This is a people-first, responsibility-heavy operations role.
What You Will Practically Do Every Day
You will:
Manage room allocations and occupancy at the property
Coordinate daily with housekeeping and maintenance teams
Handle resident complaints and resolve issues calmly and quickly
Ensure the property is clean, safe, and well-organized
Communicate clearly with residents and set the right expectations.
Support basic sales activities like referrals and walk-ins
Maintain discipline, hygiene, and operational standards
Work flexible shifts and stay at the property when required
Training will be provided on processes, escalation handling, and operations.
Why This Role Matters (Your Day-to-Day Impact)
Your work ensures:
Residents feel supported and heard
Issues don't escalate into dissatisfaction
Occupancy remains healthy
The property feels like a home - not just a building
Your success = resident trust + smooth operations + retention.
Who Can Apply - Read & Self-Select
Ask yourself:
Do I enjoy interacting with people daily
Can I stay calm during complaints or pressure situations
Am I okay with on-ground work and flexible shifts
Do I want early responsibility and real operational exposure
If yes, this role is for you.
Language & Persona
Must:
Basic English & Hindi communication
Bonus:
Local language proficiency
Persona Fit:
Approachable
Responsible
Calm under pressure
Flexible and positive
Your Future Here
If you succeed here:
You learn real operations and people management
You grow into senior property or city operations roles
You build a strong foundation in hospitality and coliving
If this feels right - Apply Now.
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