Operations Manager

You can get your ideas across clearly both verbally and in writing. You'll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.
Your key deliverables will be but not limited to:
Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
Ensure all services are performed as per Standard Service Specifications
Preparation of Property management budgets and perform CAM collection Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
To meet at all time the contractual obligations and target SLAs set by both the client and internal management
Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team
Ensures occupancy of sites complies with statutory legislation.
Ensure quality of staff, appraising and developing them to ensure maximum contribution.
Proactive liaison with local and regional municipal authorities. Interviews, selects, hires, supervises and reviews qualified building operation and management staff
Manages critical relationships with client, tenants, and key vendors
Reviews all building financial data with Ambience and Property Accountant
Ensures that all client deliverables are submitted in a timely manner
Acts as the liaison to local community public interest groups
Manages vendor relationships
Writes vendor contract specifications
Oversees all vendor bidding
Ensures that entire staff maintains a critical eye on all aspects of building physical care
Fosters and maintains Tenant is our Guest philosophy among the staff