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Job Description & How to Apply Below
Job Role:
Salesforce Service Cloud developer
Shift: 2 PM IST to 11 PM IST
Job Location:
Pune, Bangalore, Noida, Chennai, Hyderabad
Work Mode:
Hybrid
Total Exp: 6+ years
Relevant Exp: 3+ yrs into Salesforce Service Cloud
Platform Developer I/II Certification is mandatory.
Overview
We are seeking a highly skilled Salesforce Service Cloud Lead Engineer to assist in the design and delivery of scalable, high-performance solutions on the Salesforce platform. This role blends deep technical expertise with leadership, guiding both strategy and execution for Service Cloud capabilities across the enterprise. You will partner closely with business stakeholders, product owners, and engineering teams to transform customer service operations through innovative Salesforce solutions.
Key Responsibilities
Technical Leadership
• Serve as the primary technical authority for Salesforce Service Cloud, including case management, Omni Channel, CTI, Knowledge, Digital Engagement, and automation features.
• Lead the design and development of custom components using Apex, Lightning Web Components (LWC), Flows, and integrations.
• Establish and enforce best practices for configuration, coding, testing, and deployment.
• Experience with AI Capabilities (Git Hub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)
Solution Delivery
• Translate business requirements into robust technical designs and implementation plans.
• Assist in overseeing development activities, ensuring high quality, maintainable, and secure solutions.
• Drive integration efforts with external systems using REST/SOAP APIs, middleware, and event driven architectures.
• Lead/Conduct code reviews, performance tuning, and troubleshooting for complex issues.
Platform Governance & Optimization
• Adhere to and maintain architectural standards, data models, and integration patterns.
• Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
Required Qualifications
• 6+ years of hands-on Salesforce development experience, with at least 3 years focused on Service Cloud.
• Proven experience acting as a solution/technical lead.
• Strong proficiency in:
o Apex, LWC, Visualforce
o Salesforce Flows and automation tools
o Integration technologies (REST, SOAP, Mule Soft, Kafka, etc.)
o Data modelling and security architecture
• Deep understanding of Service Cloud capabilities:
Omni Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
• Experience with CI/CD pipelines (e.g., Git, Azure Dev Ops, Copado, Gearset).
• Experience with AI Capabilities (Git Hub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)
• Salesforce certifications such as:
o Service Cloud Consultant
o Application Architect (preferred)
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