Senior ServiceNow Platform Developer

Job Description

POSITION SUMMARY

Accendra Health is looking for a highly experienced and self-driven Senior Service Now Developer to lead the technical design, development, and delivery of scalable solutions across the Service Now platform. This role will serve as the technical anchor for the platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains. This role demands a proactive leader who thrives in complex enterprise environments and has a proven track record in building scalable Service Now solutions.

Become part of a dynamic team engaged across a wide spectrum of Service Now modules, including ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub, and custom applications. You'll gain hands-on experience in a robust and evolving Service Now ecosystem, opening the door to substantial growth opportunities.

We are deeply invested in your professional development, providing access to certifications, training programs, and learning credits to support and advance your expertise in the Service Now platform.

ESSENTIAL JOB FUNCTIONS:

- Lead design and development of solutions across the platform.
- Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions.
- Ensure platform compliance, data integrity, and security across implementations.
- Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors.
- Research and create POCs, technical design documents, deployment plans and Test cases.
- Translate complex business needs into practical, scalable Service Now solutions through Agile delivery:
Analysis, Design, Coding, Testing, Training, and Operational Support.
- Guide and mentor junior developers through regular code reviews and hands-on collaboration.
- Perform scheduled cloning operations and Service Now upgrades.
- Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
- Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc.
- Perform scheduled cloning operations and Service Now upgrades.
- Document new and existing solutions and configurations across the platform for improved troubleshooting and support.

Qualifications

EDUCATION & EXPERIENCE:

BE/ BTech, ME/MTech/ BCA/MCA

- Minimum 6 years of hands-on experience in designing and executing development strategies on the Service Now platform.
- Solid working knowledge in at least +4 key areas, such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM, and CSM.
- Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs, and Custom Widgets.
- Strong experience with Flow Designer and Decision Builder, along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes.
- In-depth experience using Integration Hub to streamline and enable bi-directional data exchange with external systems, improving interoperability and process efficiency.
- Highly skilled in scripting languages and frameworks commonly used in Service Now, including JavaScript, Glide Script, Angular

JS, HTML, and CSS.

Experience with Jelly and Power Shell is a plus.
- Proven experience implementing secure integrations with third-party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0
- Capable of setting up and configuring MID Servers independently as required.
- Experience in configuring new identity providers and enabling Multi-Provider Single Sign-On (SSO) to ensure secure and seamless user authentication across the platform.
- Should have a solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors, and third-party integrations such as Flexera to ensure data accuracy, consistency, and alignment with best practices.
- Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance.
- Demonstrated ability to design and develop Scoped Applications, ensuring scalability, maintainability, and governance.
- Should have a good understanding of OOB Work spaces such as SOW, Asset Workspace, CMDB Workspace, and Software Asset Workspace, and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs.
- Strong troubleshooting and optimization skills, leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register, and techniques for slow query performance tuning.
- Good to have:
Implementation experience with…