Manager-Senior Network Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

About This Role

We are seeking a highly skilled Senior Network Specialist to provide 3rd Line support across complex LAN and WAN environments within the Managed LAN domain. The individual will work within the Vodafone Assure and Operate models, supporting incident restoration, driving root cause analysis, and collaborating extensively with cross-functional teams, suppliers and technology partners. The role involves supporting multi-vendor network infrastructures, resolving high‑severity incidents, and ensuring continuous improvement of network performance and reliability.

What you will do

Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration.
Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva.
Collaborate closely with Customer Services, Problem Managers, CSOC, INOC, and other Vodafone technical teams.
Ensure all escalations adhere to product and customer guidelines.
Support 24x7 technical on-call responsibilities on a rotational basis.
Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams.
Troubleshoot MPLS VPN technologies including L3 VPN, pseudowires, VPLS and related services across Cisco GSR, ASR, Alcatel/Nokia 7750 SR and other platforms.
Conduct root cause analysis for complex incidents and escalated faults.
Provide input on software, security vulnerabilities and lifecycle management for routers, switches, and network devices.
Contribute to improving technology reliability, service availability and operational processes.
Work effectively with cross‑functional teams, customers and global service providers.
Demonstrate strong communication skills to negotiate, influence and present solutions to technical stakeholders.

Who you are

Minimum of 6 years' experience in telecommunications or IP networking environments.
Strong analytical skills with a structured approach to solving complex technical issues.
Proven experience managing high‑severity incidents and working under pressure.
Ability to work independently, managing priorities with minimal supervision.
Excellent communication skills (written and verbal), with the ability to engage confidently with customers, suppliers and internal teams.
In‑depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies.
Hands-on experience with at least two of the following:
Familiarity with ITIL processes and service assurance frameworks.
Strong documentation skills and experience with tools such as Remedy, Cramer and relevant service provider platforms.
Ability to work during high-demand periods and manage multiple operational demands.
Strong team collaboration and empathy-driven communication style.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or…