Walk-in Drive for Senior Associate Helpdesk

Walk in details :

Date- 9th January 2026.

Time- 12.30 pm to 4.30 pm

Location- 6th Floor and Mezzanine, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021.

Contact person
- Shreeraj C Shertate.

Position:
Senior Associate-Helpdesk

Job Location:

Pune, India

Work Mode
- Hybrid

Shift Time
- Rotational Shifts including night shifts

Our journey

Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, life cycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless Service Now integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon.

Learn more at

The Value We Deliver

SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or Service Now. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses.

Our Vision

Sakon’s vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values:

- Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services.
- Execution:
We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results.
- Customer Focus:
We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other.
- Integrity:
Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions.
- Diversity:
We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity.

Role Overview /Your Impact

- Gain a strong understanding of the Sakon Mobility application, ensuring smooth daily operations and adherence to agreed quality and delivery SLAs.
- Collaborate with Operations and cross-functional teams to address client requirements effectively.
- Support users with patience and empathy, including those who may be new to mobile devices or computers.
- Troubleshoot laptops and mobile devices using only step-by-step guides and visual instructions, without direct access to the devices.
- Handle problem identification, prioritization, and resolution via platform, email, calls, and chat—ensuring closure within defined SLAs.
- Work closely with international telecom carriers/service providers to manage customer requests and incidents.
- Perform troubleshooting, research, follow-up, and act as a liaison between customers and internal teams.
- Provide customer service/technical support via phone calls and chat (preferred experience).
- Manage chat and email support, including using translation tools when needed.
- Accurately log and track all interactions through ticketing systems.
- Proactively identify and assist in resolving operational issues, using questioning and problem-solving skills rather than scripts.
- Review team deliverables, provide guidance where needed, and ensure timely client delivery.
- Communicate escalations/issues to Managers and Operations team in a clear and professional manner, acting as a single point of client communication.
- Be flexible to work in evening, night, and weekend shifts.

What Does the team do

The Mobility Support Team is responsible for managing support and operations for platinum and gold enterprise clients, as well as partner clients, throughout their lifecycle. The team ensures smooth day-to-day operations, timely query resolution, and high-quality client support. Working in close collaboration with the Team Manager, the team members act as trusted points of contact for multiple clients, driving seamless service delivery and…