Sarvagram Solutions - Senior Product Manager - Business Platforms

Description

Role :
Senior Product Manager - Business Platforms

Location :
Pune (Baner)

Product Scope :
Internal Platforms used across Business Verticals

About the Role internal platforms are mission-critical to scale our High-Tech + High-Touch model. This role exists to eliminate operational friction, codify undocumented workflows, and convert ground realities into scalable digital systems - without waiting for business teams to handhold. This is not a PRD-only role. You are expected to discover, define, and decide.

Key Responsibilities

Product Discovery & Workflow Ownership :
Independently identify missing, broken, or manual workflows across internal platforms.
Perform competition & industry research (NBFCs, fintech ops tools, rural finance players) to identify proven patterns.
Deeply analyse :
Internal support tickets (L1/L2)
Ops escalations
Audit observations
Field feedback from Branch, RM, Credit Ops, Collections
Convert ambiguity into clear workflows, states, roles, and system boundaries.
Backlog Building & Business Prioritization :
Own the end-to-end backlog for internal platforms.
Prioritize ruthlessly based on :
Business impact
Regulatory risk
Ops scalability
Cost-to-serve reduction
Drive quarterly and monthly prioritisation with Tech, Ops, Risk, and Compliance.
Data & Dashboard-Driven Product Management :
Define and track operational KPIs (TATs, rework %, exception rates, escalations).
Work with Data teams to :
Build dashboards that expose inefficiencies
Use data to justify prioritisation decisions
Ensure product decisions are defensible with data, not opinions.
Regulatory & Audit Readiness :
Design workflows aligned with :
RBI IT & NBFC guidelines :
Audit trails, maker-checker controls, role-based access
Actively close audit observations through system design, not SOPs alone.
Partner with Compliance & Risk teams proactivelybefore audits.
Partner & Integration Ownership :
Own product flows involving partners such as :
KYC providers
Credit bureaus
Payment gateways
Define SLAs, failure handling, fallbacks, and reconciliation workflows.
Ensure partner dependencies do not become operational blind spots.

This Role Is NOT For You If

You rely only on stakeholders to define workflows.
You avoid ops complexity or regulatory discussions.
You are uncomfortable deep-diving into support tickets or field realities.

Requirements

6-10+ years in Product Management, preferably in fintech, NBFC, lending, or ops heavy platforms.
Proven ability to design complex internal workflows from scratch.
Strong comfort with data, dashboards, and operational metrics.
Hands-on experience dealing with regulatory audits or compliance-driven systems.
Ability to engage confidently with :
Field teams
Ops heads
Engineering
Risk & Compliance
High ownership mindset - does not wait for requirements.

Benefits

Sarva Gram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households. This is your chance to be at the forefront of innovation. Join us and :

Shape the future of Fin Tech :
We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
Embrace a high-growth, high-impact environment :
This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
Tackle real-world challenges :
Apply your skills to solve critical problems and directly empower rural communities.
Craft solutions that touch lives :
Develop innovative products used by diverse household members, each with unique needs

(t.tech)