Digital Workplace Services - Modern Workplace

Position: DIGITAL WORKPLACE SERVICES - Modern Workplace
Job Description

The successful candidate will play a crucial role in ensuring the stability, governance, and seamless user experience of SharePoint Online. They will be responsible for providing L2/L3 production support, administering modern SharePoint sites, and managing user access and permissions. Exposure to Microsoft 365 and automation technologies is highly advantageous.

Responsibilities

Provide L2/L3 production support for SharePoint Online, addressing access, content, performance, and search issues.
Administer modern SharePoint sites and site collections, ensuring optimal performance and user experience.
Manage user access, permissions, and sharing configurations, maintaining a secure and compliant environment.
Conduct root cause analysis and implement long-term solutions to prevent recurring issues.
Support SharePoint-related One Drive scenarios, ensuring seamless integration and data management.
Coordinate with internal teams and Microsoft support for complex issues, fostering effective collaboration.
Assist with SharePoint enhancements, modernization, and optimization initiatives, driving innovation.
Support migration activities, including Classic to Modern transitions and site restructuring.
Create and maintain comprehensive documentation, including SOPs, runbooks, and a knowledge base.
Participate in service reviews, audits, and platform health checks, ensuring continuous improvement.

Qualifications

Bachelor's degree in IT, Computer Science, or equivalent professional experience.
Proficiency in SharePoint Online - support, administration, and troubleshooting.

Experience with Microsoft 365 services, including One Drive, Teams, and Exchange Online.
Familiarity with Azure Active Directory (users, groups, roles) and Power Platform (Power Automate, Power Apps).
Strong Power Shell scripting skills for administration and automation tasks.

Experience with SharePoint migrations, ensuring smooth transitions and data integrity.
Understanding of ITIL-based support environments and best practices.
Excellent problem-solving and analytical skills, with a focus on root cause analysis.
Clear and effective communication with both business and technical stakeholders.
Ability to work independently in a production environment, demonstrating ownership and initiative.

About Us

At Zensar, we're  'experience-led everything' . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:  Together, we shape experiences for better futures . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is  ONE with Client  - a set of four core values that reflect who we are and how we work:  One Zensar, Nurturing, Empowering, and Client Focus .

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.