Service Innovation Service Engineer

Job Description

Job title:

The Service Innovation Engineer is responsible for supporting the enhancement of service innovation processes within the organization, working under direct supervision. The role participates in proactive service delivery initiatives, content creation, and maintenance activities, ensuring adherence to industry standards. The role contributes to project requirements gathering, leveraging their expertise in analyzing service innovation data to inform decision-making. The role engages in continuous learning and collaboration with cross-functional teams and contributes to the ongoing evolution and optimization of service innovation practices.

Your role :
u2022 Discusses with stakeholders to gather requirements for projects by consulting with specialists and analyzing service innovation data to determine the best approach, working under direct supervision.
u2022 Implements Root Cause Analysis techniques to identify solutions based on various data sources, contributing to effective problem-solving efforts.
u2022 Helps to define, create, and publish the required spare parts and the complete service deliverable package, including documentation and e-information, for specific products.
u2022 Executes validation tests during the project's validation phase, based on the established test cases and plans.
u2022 Takes initiative to recognize inefficiencies in existing processes, propose alternatives, and support the development of new service innovation sub-processes.
u2022 Participates in small-scale service innovation improvement projects, assisting in their planning, execution, and monitoring.
u2022 Provides guidance and support to junior colleagues in service innovation methodologies and processes, serving as a resource for their development.
u2022 Tracks and provides proactive alerts to facilitate prompt service delivery for installed bases, supporting alert handling and diagnostics.
u2022 Supports in the resolution of technical customer complaints related to sub-system/component issues that have been escalated.
u2022 Engages in continuous learning and development opportunities to expand knowledge and skills in service innovation practices.
.
You're the right fit if:  (4 x bullets max)
Minimum 2 years of experience with Vocational Education in areas such as Service Delivery or equivalent OR no prior experience with Bachelor's Degree.
Preferred

Skills:

u2022 Regulatory Requirements
u2022 Quality Assurance (QA)
u2022 Technical Writing
u2022 Editing Techniques
u2022 Test Design
u2022 Data Analysis & Interpretation
u2022 Continuous Improvement
u2022 Root Cause Analysis (RCA)
u2022 Solution Design & Architecture
u2022 Agile Methodology

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu
2019s facilities.
Field roles are most effectively done outside of the companyu
2019s main facilities, generally at the customersu
2019 or suppliersu
2019 locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
u2022 Learn more about .
u2022 Discover .
u2022 Learn more about .
If youu
2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities rn more about our culture of impact with care .