Global Print Operations – Site Reliability Engineering; SRE), AVP

Position: Global Print Operations – Site Reliability Engineering (SRE), AVP
Global Print Operations - Site Reliability Engineering (SRE), AVP    

Position Overview

Job Title:

Global Print Operations - Site Reliability Engineering (SRE) , AVP

Location:

Pune, India
Corporate

Title:

AVP

Role Description
The Workplace Site Reliability Engineering (SRE) Team is responsible for the operations of technologies and applications present in DB's Workplace, such as:
Print Services (LRS, HPO Web Jet Admin)
Meeting Room devices (Cisco CUCM and Endpoints, Microsoft Teams Rooms, Pexip)
Digital Signage (Triple Play)
End-User Peripherals (Monitors, Headsets, etc.)

Workplace SRE is responsible for the deployment of new systems and features in production, supporting the existing environment while maintaining internal controls for reliability, audit, and security of such systems.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities
Perform administrative and operational tasks to maintain enterprise print and scan infrastructure across APAC, EMEA, and the US. This includes managing LRS VPSX, HP print ecosystems, print servers, enterprise print workflows, and associated network dependencies.

The SME will be responsible for:
Troubleshooting and resolution of issues  across the global enterprise print and scan platforms, including LRS VPSX, HP devices, and print server infrastructure
Performing service administration tasks , such as VPSX configuration updates, certificate renewals, queue management, and policy adjustments in line with agreed service levels
Executing periodic disaster recovery testing  for printing services and ensuring recovery documentation and procedures remain accurate and up to date
Performing patching, maintenance, and remediation  activities for print servers, LRS components, HP WJA, and all supporting services
Coordinating Level 3 incident management  and acting as the global escalation point for enterprise print issues, ensuring swift resolution of business‑critical incidents
Driving root cause analysis and permanent fixes  to improve platform stability and prevent recurring incidents
Automating health checks and monitoring , ensuring proactive detection of service degradation, device failures, and workflow disruptions
Managing vendor engagement , including HP support coordination, warranty cases, and device fleet lifecycle management
Providing efficient, effective, and timely support  for compliance and audit requests involving print workflows, logs, and output tracking
Serving as the subject matter expert and operational owner  for global print and scan services, advising engineering, security, and operations teams

Your skills and experience

Technical skills - essential
Demonstrable experience in upgrading, installing, configuring and supporting some or all the technologies supported by Deutsche Bank's Workplace SRE, such as,

Application: LRS Output management software, HP Security Manager (HPSM), HP Device Connect (HPDC)
OS & Infra:
Windows Server, IIS, Certificates
Monitoring:
Geneos
Automation:
Power Shell
Vendors: HP, Atos, Managed Service Providers
Demonstrable experience in playing a leading role in a global level 3 or similar team and working within an ITIL or similar process.
Demonstratable experience administrating a Unix environment
Strong career interest with a focus on professional improvement focused on Real Time Communications technologies.
Comfortable working in a team with a diverse skill set, location and culture across different countries.
Must be adaptable and quickly understand the new technologies / emerging markets.
Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.
Proven track record in problem solving, within a medium to large enterprise environment.
The candidate will operate within a team to support the Global On-Call Rota, facilitate weekend changes, and remote support where required.

Technical Skills - beneficial
Microsoft Azure Services (Entra , Intune)
Power Shell
Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.)
Knowledge of regulatory requirements in the financial services industry
Windows Server administration
MS SQL Administration

General skills
Enterprise level experience.
Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills.
Preferable Banking experience.

Education & qualifications
Bachelor's degree level in Computer Science, or a related…