Job Description & How to Apply Below
As a Senior Linux Technical Support Engineer , you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.
Main Responsibilities
Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
Collaborating With
Work collaboratively with Level 2 - Level 3 Linux Administrators to resolve more complex issues
Technical Skills
Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, Service Now)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, Open Shift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Core Competencies
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities
Willingness to work in shifts to provide 24x7 support
Education and Certifications
Bachelor's degree in Information Technology or a related field, or equivalent work experience
Red Hat Certified System Administrator (RHCSA) certification is mandatory
Position Requirements
10+ Years
work experience
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