Job Description & How to Apply Below
Number of hybrid roles based in India
Training and development opportunities including company paid certifications
About Us
We're The Missing Link - one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we've helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you're valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
THE ROLE
Exciting career opportunity for a motivated L2 IT Engineer who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution.
You are well-organised, reliable and thrive working autonomously or in a team environment.
Requirements
Superior knowledge of:
Microsoft 365 and Azure cloud platform
MS Teams, SharePoint and One Drive
Active Directory & Entra
Windows 10/11 and Office Suite
Managed endpoints lifecycle using Microsoft Intune
Developed RBAC policies
Exceptional time management and organisation skills
Ability to work autonomously and as part of a large team
Excellent professional communication skills
Strong attention to detail
Ability to troubleshoot complex technical issues
Desirable
Skills and Experience:
Experience working for a Managed Service Provider (MSP)
Proficient in Powershell scripting for automating IT tasks
Create custom winget packages or PSApp Deploy
Configure profiles on Intune with a focus of device compliance
Additional Technologies:
Veeam Backup and Replication
Windows Autopilot and ESP provisioning
Modern App Packaging and deployment
Microsoft Azure Intune Administration
Patch Management Tools
Microsoft Certified
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
Supportive, collaborative and respectful environment
Company culture that fosters learning and development through training and mentoring programs
Opportunities for professional development and career advancement
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