Senior UX Researcher

About

The Role

We are seeking a highly empathetic and analytical Senior UX Researcher to join our growing design team. In this pivotal role, you will champion the voice of the user, uncover deep insights into their behaviors, needs, and motivations, and translate these findings into actionable recommendations that shape the future of our product experience. You will drive research initiatives that inform strategic product decisions, validate design hypotheses, and ensure we are building solutions that truly resonate with our global user base.

Key Responsibilities:

Design & Execute Research:
Plan, design, and conduct a wide range of user research activities including usability testing, interviews, surveys, field studies, card sorting, and competitive analysis
Generate Insights:
Synthesize qualitative and quantitative data from various sources to identify key user pain points, unmet needs, behavioral patterns, and mental models
Inform Product Strategy:
Translate complex research findings into clear, compelling, and actionable insights and recommendations for product managers, designers, and engineers
Collaborate & Influence:
Partner closely with product management, UX/UI designers, content strategists, and engineering teams to integrate research throughout the product lifecycle
Stakeholder Communication:
Present research findings, methodologies, and strategic implications to stakeholders and leadership, effectively communicating the 'why' behind user behaviors
Build Research Practice:
Contribute to the development and standardization of research processes, tools, and best practices within the design team
Drive User Empathy:
Act as an advocate for the user, fostering a user-centered culture across the organization
Mentorship:
Potentially mentor junior researchers or designers on research methodologies

Requirements

Experience:

5-8 years of professional experience specifically in UX Research roles, preferably in a fast-paced product-led environment
Portfolio: A strong portfolio demonstrating a range of research methodologies, clear articulation of insights, and demonstrable impact on product design
Methodological Expertise:
Deep understanding and hands-on experience with both qualitative and quantitative research methods, and the ability to choose appropriate methods for different research questions
Analytical

Skills:

Proven ability to analyze complex data sets, identify patterns, and draw insightful conclusions
Communication:
Excellent verbal, written, and visual communication skills, with a proven ability to distill complex information into engaging narratives for diverse audiences
Tools:
Proficiency with research tools (e.g., user testing platforms, survey tools, analytics dashboards) and presentation software

Collaboration:

Demonstrated ability to work effectively in cross-functional teams
Candidates based out of Pune

Preferred Qualifications:

Experience with SaaS/Enterprise software products, especially in customer support or conversational AI
Familiarity with design thinking principles and agile development methodologies
Experience integrating research insights into a broader Design System context
Degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Sociology, Anthropology, Information Science, or a related field

Leadership & People Management Skills

Ability to mentor junior team members and foster a collaborative and continuous learning environment
Lead and manage multiple research initiatives simultaneously, ensuring quality and timely delivery
Work collaboratively with other design disciplines (UX/UI Designers, Content Strategists) to ensure research insights are effectively integrated and contribute to a holistic user experience
Manage stakeholder expectations and ensure the quality and impact of research deliverables

Interpersonal Skills

Positive attitude, proactive, and intrinsically curious
Strong team player with excellent interpersonal skills
Ability to motivate others and build strong relationships across teams
A natural problem-solver and skilled negotiator, focused on finding solutions and driving consensus
Exceptional listening and communication skills to truly understand user needs and team objectives
Solid organizational skills

Benefits

Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.