Career Move - Service Desk

Position: Your Next Big Career Move - Infosys BPM Service Desk Hiring
️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our  Service Desk – Voice Support team  in  Pune !

What You’ll Be Doing:

Provide top-notch support to global clients via  calls, chat, and email
️ Troubleshoot technical issues related to:
VPN, Drivers, O365, Active Directory
Operating systems & basic networking
Microsoft Office and other productivity tools
Work on ticketing tools such as  Service Now ,  Remedy , or  Control-M
Own the issue, analyze, and provide efficient, timely resolutions
Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For:

✅  Excellent communication skills  – both verbal and written
✅ Strong analytical and problem-solving ability
✅ Confidence in handling and resolving technical queries independently
✅ Willingness to  work in a 24x7 environment  (rotational US shifts)
✅ Comfortable with a  Work From Office (WFO)  setup in Pune

Non-Negotiables:

Fluent English communication is a must
100%  Work From Office  – no hybrid or remote option
Comfortable with  night/rotational shifts  (US time zones)

Why Join Infosys BPM?

Global brand & structured career growth
Continuous learning and upskilling opportunities
Exposure to world-class processes and tools
Diverse and inclusive workplace culture

Location:

Pune

Shift:  Rotational (24x7), including night shifts
Mode:  Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,
Infosys BPM
Talent Acquisition | INFY HR