Business Analyst

The ideal candidate should possess extensive experience in digital transformation programs,

agile methodologies, stakeholder management, program management, and business readiness

activities. Familiarity with Agile frameworks, as well as tools such as JIRA and Confluence, is

preferred. Proven ability to manage stakeholders across multiple geographies is essential, along

with excellent communication skills.

Responsibilities

- Lead change impact assessment – determining business readiness activities and detailed operational impact assessment
- Ensure MI & analytics reporting is in place and Support ongoing adoption and benefits tracking.
- Maintain visibility of the delivery plans tracking dependencies and constraints and interface with Delivery, Product, Business teams to manage the customer activation and produce robust Go To Market, communications and training plans
- Lead all business readiness activity associated with an individual release of new features (including training, communications, pilots, MI, release approach etc.)
- Support markets with production of internal and external comms, training materials, migration and implementation approach definition, providing consistent support and materials that maximize reuse.
- Ensure compliance to any relevant in-country regulatory approvals and lead go / no go governance activity.
- Lead a go / no go call, ensuring the relevant documentation and approvals are obtained before customer go live.
- Lead Hypercare reporting to track post activation adoption, customer feedback and impacts
- Lead where appropriate & support the business reporting at portfolio level - at PSC and market PSCs.
- Attend the PWG and stand ups as necessary and represent customer go live reporting and status.
- Usually manage a team of direct reports comprising Digital Market Activation Analysts.
- Set the direction and manage a team of allocated Digital Market Activation Analysts.
- Lead all business readiness activities from initial engagement to ongoing feature enablement
- associated with customer launches of new features
- Lead Change Impact Assessment – determining business readiness activities and using these to shape the approach to customer launch including a robust communications and frontline training plan
- Define the best pilot and implementation approach, using data and insights from previous rollouts and creating assets that maximize reuse. Support customer & staff pilots where required
- Partner with the market teams to produce a robust Go to Market plan to launch the change with customers, underpinning this with data and insight to tailor this to market
- Manage Go/No Go Governance activity, ensuring all compliance criteria and governance is met before launch
- Post-launch, produce daily Hypercare reporting to track customer response, operational and technical performance, identifying and tracking trends to optimize the approach for subsequent launches
- Lead activities including management of implementation activities, live proving and running
- Hypercare meetings to ensure successful delivery of digital releases.
- Facilitate creation of content and delivery of trainings to Frontline staff (contact centre/network) for new feature releases.
- Support markets and value streams with delivery of WPB digital initiatives and features enablement and ensuring intended Business benefits / OKRs are realised
- Assist with regional/global cyber initiatives that qualifies as outsourcing as per the country framework.

Qualifications:

Bachelor's degree or equivalent

Experience:

8-14 years