Sr Technical Associate - Cloud & Security Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Firewall L2 Engineer – Fortinet

Role Summary

We are seeking a skilled  Firewall L2 Engineer  with

strong hands-on experience in  implementation, configuration, and operations

of Fortinet firewalls , specifically  Forti Gate 60F, 100G, and 120G

models. The candidate should have solid operational exposure to  Forti Manager

and be capable of handling day-to-day firewall operations, change

implementation, troubleshooting, and incident management in an enterprise

environment.

Key Responsibilities

Firewall Operations & Support

Provide L2 operational support for Fortinet firewalls across enterprise infrastructure
Perform configuration, deployment, and management of Forti Gate firewalls (60F, 100G, 120G)
Handle policy creation/modification, NAT rules, VIPs, and routing configurations
Monitor firewall performance, logs, and alerts; proactively identify and resolve issues

Implementation & Change Management

Execute firewall implementations, upgrades, and migrations
Support change requests (CRs) including impact analysis, implementation, validation, and rollback planning
Perform firmware upgrades, patching, and compliance-related changes

Security & Troubleshooting

Troubleshoot connectivity issues, VPNs (Site-to-Site & Remote Access), and application access problems
Analyze traffic using Forti Analyzer / logs / packet captures
Support security features such as IPS, Antivirus, Web Filtering, Application Control, and SSL inspection

Centralized Management

Manage firewall policies and configurations using Forti Manager
Perform configuration backups, policy packages, and device synchronization
Ensure standardization and adherence to security baselines

Documentation & Compliance

Maintain network and firewall documentation, SOPs, and runbooks
Support audit, compliance, and security assessments
Coordinate with L3 teams, SOC, and vendors for complex issues

Technical Skills (Mandatory)

Strong hands-on experience with Fortinet Forti Gate firewalls
Models: 60F, 100G, 120G
Expertise in Forti Manager for centralized policy and device management
Good knowledge of:
Firewall policies, NAT, routing (static & dynamic)
VPNs (IPSec, SSL VPN)
Security profiles (IPS, AV, Web Filter, App Control)

Experience with firewall logs, packet capture, and traffic analysis
Understanding of TCP/IP, OSI model, VLANs, DNS, DHCP

Desired Skills / Certifications

Fortinet certifications such as NSE 4 / NSE 5 (preferred)
Exposure to Forti Analyzer
Experience in enterprise or BFSI environments
Knowledge of ITIL processes (Incident, Problem, Change Management)