Executive - Training - Collections

Conduct Training Sessions:
Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.
Training Material Development:
Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.
Needs Assessment:
Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.
Adapt Training Methods:
Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.
Feedback and Evaluation:
Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.
Call Calibration Sessions:
Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.
Stay Updated:
Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.
Execution of Policies:
Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.
Compliance Assurance:
Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

Candidate Requirements

Experience:

Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.
Preferred

Qualification:

Graduate from any stream
Communication

Skills:

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
Adaptability:
Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.
Organizational

Skills:

Strong organizational skills to manage training schedules, materials, and documentation effectively.
Team

Collaboration:

Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.