Possessions Manager

Job description

Role & responsibilities

1.Quality Certificate

- Received Quality Certificate and inspect the unit.

2. Client Inspection

- Possession Team to send inspection invitation emails to clients.
- Coordinate with the Marketing Team for possession gift arrangements.

3. Snag Management

- After the client inspection, if any snags are identified, coordinate with the Engineering Team

for resolution.

- Regularly follow up with the contruction Team for updates on snag clearance and flat

readiness.

4. SOA & Possession Letter

- Once the final inspection is completed, inform the CRM Team to clear the Statement of

Account (SOA).

- After SOA clearance and receipt of the possession letter, inform the customer via email.

5. Possession Handover

- Schedule the possession date and time.
- After handover, maintain both hard and soft copies (scan) of the possession letter for records.

6. Customer Communication

- Respond to customer queries through calls and emails on a daily basis.

7. Reporting & Record Maintenance

- Prepare and maintain all possession-related reports.
- Update the possession tracker on One Drive after every possession. o Share MIS reports for society formation. o Prepare weekly and monthly possession reports. o Arrange signature for society formation documents
8. Upkeep & Budget Management o Maintain records of upkeep staff bills, verify, and submit them to the billing department for clearance. o Obtain management approval for upkeep and electricity budgets. o Send internal emails to the BOQ and Estimation Departments for preparation of work orders related to upkeep vendors.

Preferred candidate profile

- Minimum 8 years experience in handling possessions and Customer interaction in a Real Estate Company .
- Excellent Communications skills
- High Customer service orientation

Education : ANy Graduate