CRM Administrator & Data Strategy Manager

The WSU Foundation builds on the enthusiasm, pride and loyalty of the Cougar family to grow philanthropic relationships, broaden the base of alumni and donor engagement, and responsibly manage assets to advance WSU’s mission, vision and goals.

TheCRMAdministrator & Data Strategy Manager for the WSU Foundation is a hands-on role that will directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement

CRM(Constituent Relationship Management) system, in partnership with the Director of Advancement Records and Data Strategy and unit

AVP. You will work closely with

WSUAdvancement (WSUFoundation & Alumni Association), as well as fundraising departments across theWSUSystem (6 campuses).

In this role, you will collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide

CRMstrategic plans in support of University Advancement philanthropic initiatives. You will be accountable for working to maximize the effectiveness of theCRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across theWSUsystem.

You’ll lead discussions with key partners to identify areas of optimization in the CRM; develop solutions to address their business needs via mass imports of data; and create new custom fields, workflows, business rules, views, and dashboards. You’ll build test scripts, coordinate UAT processes, develop communication of the proposed changes, and be responsible for rolling out any enhancements. You’ll also be responsible for troubleshooting identified bugs, leading routine system upgrades, and working on large scale projects to optimize the CRM and data structure.

You will also have the opportunity to design and support integration of data across theWSUsystem, with a focus onWSU Advancement’s strategic plan. You will re-engineer theCRMcore strategies on an on-going basis to achieve specific, ambitious goals and to position

WSU Advancement for the next level of long-term success in continuing to transform processes, appropriately increase access, and strategically support the overall

WSUAdvancement communities.

In this position, you will lead the work of assigned cross-functional teams, provide change leadership that improves

CRMsystem practices and collaboration, promote

CRMbest practices, and may lead

CRMtrainings.