Guest Service Supervior

Overview

City, State:
Pullman, Washington

Pay: $19.50

The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.

• Work with Guest Services Manager to train and monitor front office staff.
• Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Communicate with the Housekeeping Department regarding guest rooms and requests. Have complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Have full understanding of software system and assist with reservations, and checking guests in and out of the hotel.
• Know how and where to post all charges.
• Handle checks and credit cards received from the guests for payment of hotel charges.
• Know all room rates.
• Assist the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
• Perform any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

• Demonstrates a high quality of work; demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.
• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.
• Asks for and offers help when needed.
• Includes appropriate people in decision-making.

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

Education:

Bachelor s degree (B.

A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.

Position will supervise front desk staff, in conjunction with the Guest Service Manager.

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Lift up to ten pounds
• Push / pull up to 10 pounds

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: .

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.