Security Officer

Career Opportunities with Pueblo City-County Library District

A great place to work.

Careers at Pueblo City-County Library District

Current job opportunities are posted here as they become available.

Pueblo City-County Library District is hiring a full-time Security Officer for our Library locations.

The purpose of the Full-time Security Officer (SO) is to help fulfill Pueblo City-County Library District’s (PCCLD) mission by maintaining a welcoming environment while ensuring public safety and enforcing library policies, procedures and Rules of Conduct. This position provides information and directions to library patrons while patrolling and surveying library property.

The Full-time Security Officer (SO) works under the general supervision of the Manager of Security Services, with daily direction from the Branch Manager of the job site. The Full-time SO works as a member of the security team to support adherence to security protocols and supports library staff in performing their jobs. The Full-time SO must maintain confidential information and serve as a role model for appropriate conduct in the library.

This position may serve as Security Person-in-Charge (PIC) as needed. This position is frequently in direct contact with the diverse public requiring diplomacy and skill in building rapport with others regardless of age, ethnic background, religion, sexual orientation, socio-economic status, mental or physical ability level, or beliefs.

• Provides excellent customer service, creates a courteous and welcoming atmosphere for library customers and staff.
• Will be deployed to any library location as needed.
• Greets customers throughout the library, responds to directional inquiries and refers library service questions to appropriate staff.
• Patrols library facilities and property to identify safety and security concerns.
• Explains library policies to patrons, uses de-escalation techniques to address issues and resolve conflicts.
• Facilitates library reinstatement meetings for individuals previously suspended to assess readiness for reentry and adherence to library district rules of conduct.
• May provide courier services and/or deliveries as needed.
• Enforces customer and staff compliance with general safety and security policies and procedures including the PCCLD Rules of Conduct.
• Responds to and investigates disturbances on Library property; escorts unruly or disruptive persons from the premises; reports suspects involved with criminal activity to the appropriate law enforcement agency.
• Writes incident reports, suspension notices and letters within security standards for legal compliance; prepares daily/weekly activity reports.
• Understands emergency protocols and quickly responds to emergencies in accordance with the Emergency Action Plan. If needed, acts as liaison between the Library and local fire departments and law enforcement agencies.
• Maintains records and reports relating to safety and/or insurance issues; maintains customer and staff confidentiality within local, state and federal requirements.
• Secures library at opening and closing and performs periodic checks of facility and grounds.
• Monitors alarm systems and responds to alarm activation.

• Serves as Person-in-Charge (PIC) when the Manager of Security Services is not on duty. Includes being the point of contact for frontline staff regarding safety concerns, filling both security and event support substitute shifts, making decisions about escalating security responses if needed, ensuring that incident reports are completed in a timely manner and monitoring the overall safety and security of library district buildings.
• May be anchored at a particular library location, but will patrol all library facilities and property to identify safety and security concerns. May be stationed at various library branches as needed.
• The Full-time Security Officer acts on delegated authority to make certain decisions (within guidelines), such as temporary suspensions or service limitations for patrons posing a safety risk.
• Understands emergency protocols and quickly responds to emergencies in…