Retail Sales Associate

$15.25 to $16.25 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.04 per hour on top of your hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Our earned wage access (EWA) program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees receive one week of paid vacation after six months of active full‑time service; an additional week after one year, and two weeks after each anniversary thereafter (up to 120 hours after five years). Adjusted for state/local requirements.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years. Adjusted for state/local requirements.
• Employee discounts available from day one of active employment.
• Tuition reimbursement with First Cash Education (up to $2 000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10 000 discounts from 1 000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The position offers an hourly wage plus commission based on productivity. Pay is based on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise.
• Processes sales and loan transactions in accordance with policies and regulatory requirements.
• Handles all cash and negotiable items per established policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect.
• Partners with all employees to create a positive customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer outside the building or retrieve products stored in exterior areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent.
• Strong desire to work, serve customers, work with others, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary. Pawnbrokers can earn 2‑8% based on gross profit of personal performance. Details provided during interview.

Note:

This description is not intended to be all‑inclusive. Management may assign or reassign duties at any time.

Should you be offered and accept a position, the…