Community Wellness Coordinator

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 250+ employees. We are an organization that celebrates and prioritizes diversity and inclusion.

HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

This position is responsible for assisting clients with pet resources and access to veterinary care, seeking out new partnerships while fostering existing partner relationships, assisting in the Pueblo Wellness Clinic, and coordinating events and clinics on the east side of Pueblo. This position requires fluency in both Spanish and English.

• Provides accurate information and friendly professional service to the public.
• Discusses program options and aids in decision-making based on client resources
• Explains medical conditions, prognosis, risks, and aftercare for various medical conditions and procedures. Medical documentation, client communication, and education regarding surgical procedures and other medical conditions.
• Helps to identify measures/metrics and tracks statistics to support program growth.
• Manages Pet Smart grant events, including vaccines clinics, spay and neuter clinics, and pet supplies distribution.
• Helps maintain event budget, including revenue sources and expenses.
• Assists in grant reporting and attends quarterly meetings with Pet Smart Charities.
• Provides input for the creation of a comprehensive event and communication plan. Works closely with key staff members to promote and execute events.
• Procures and/or orders, maintains, inventories, and tracks HSPPR's grant supplies and equipment for events. Manages and organizes the storage unit.
• Answers phone calls and returns messages regarding HSPPR services and program capacity.
• Assists with treatment and care of wellness patients in conjunction with the attending veterinarian to promote efficiency and excellence in patient care.
• Oversees Mobile Clinic scheduling in the east side of Pueblo, data entry, and intake and discharge procedures for all public surgeries and vaccination/wellness appointments through the Chameleon and Acuity software programs.
• Maintains medical/surgical treatment records and reports in an accurate and timely manner and in accordance with HSPPR procedures, updates records in the shelter database.
• Assists the veterinarian with patient exams by providing proper animal restraint, obtaining a medical history from records, performing tasks and treatments as directed, and filling medications.
• Handles client complaints and follows through with appropriate steps to resolve concerns and complications, elevating any concerning issues to the manager.
• Trains and works with volunteers to support the program and other administrative duties.
• Experience and medical knowledge foundation to appropriately direct questions, triage inquiries, and to provide accurate information to the public.
• Provide compassionate care and services for customers in various emotional states

• Commitment to the mission, values, goals, and success of HSPPR.
• Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
• Perform all other duties as assigned

• None

• Regularly sits at computer station, often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• May be occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
• Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on their feet for extended periods of time.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision,…