IT Field Technician

Company Description

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, here.

IT Field Technicians, a subset of the Information Technology department, are responsible for supporting both Ent's employees and end‑user IT equipment through on‑site technical assistance. This includes promptly and effectively responding to customer requests and problems, either directly resolving issues or escalating them to the appropriate resources and monitoring their resolution. Additionally, IT Field Technicians support various projects, including Ent expansion, process improvement, and proactive equipment upgrades.

The Tier 1 Field Support Technician plays a vital role in providing on‑site technical support to our centers, ensuring the security and functionality of our IT systems. This position involves servicing centers, securing and hardening assets, diagnosing and repairing hardware and software issues, and collaborating with team members to deliver efficient and effective support services.

• Production Environment Support:
  Traveling to various centers to provide on‑site technical support and hands‑on assistance for all workstation‑related issues, resolving break‑fix requests, completing proactive monthly visits, troubleshooting hardware and software problems, and collaborating with team members to ensure efficient and effective support services.
• Project Work:
  Support Ent's expansion and improvement through project related tasks directed by the IT Field Technician Project Lead, Project Management and IT Field Support Manager.
• Asset Management:
  Complete regular audits resulting in accurate records for all end user IT equipment.
• Knowledgebase Article Management:
  Review knowledgebase articles that Field Support utilizes and contact appropriate IT departments to update outdated articles.
• Bank Secrecy Act:
  Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• High School Diploma/G.E.D. or equivalent.
• 1+ year(s) of experience in a technical service desk role. Required
• 1+ year(s) experience with financial institution software. preferred

• Knowledge of supporting trouble shooting workstation hardware and software.
• Knowledge of IT infrastructure and networking equipment.
• Ability to work independently and prioritize workload based on criticality.
• Understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
• Written, verbal, and listening communication skills to understand and convey technical requests or incidents to non‑technical customers.
• Proficiency with all Microsoft Office products.
• Customer service skills and the ability to work in a team environment.

• CompTIA A+ preferred
• Valid driver's license and an acceptable driving record required

• Standing - Constantly
• Walking - Frequently
• Sitting - Rarely
• Lifting - Frequently (40 Lbs)
• Carrying - Frequently (40 Lbs)
• Pushing - Frequently (40 Lbs)
• Pulling - Frequently (40 Lbs)
• Climbing - Rarely
• Balancing - Frequently
• Stooping - Occasionally
• Kneeling - Occasionally
• Crouching - Occasionally
• Crawling - Rarely
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot…