Call Center-Member Service Representative II - Pueblo

Company Description

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best‑in‑class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, please visit our careers page at .

This position is projected to start 03/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.

• Member Sales & Service:
  In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. The representative possesses the skill to identify and elevate priority issues. A higher skill set is required to perform certificate maintenance and handle all online banking inquiries.
  
  MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representative must have extensive knowledge of all products and services by actively listening and determining the product that best fits the member’s needs. Products and services include but are not limited to investment services, online banking, and credit cards.
  
  In the area of credit cards, the representative will obtain the skill set to submit both consumer and business credit card applications.
• Knowledge:
  Maintains knowledge and remains current in the position by taking a proactive approach with participating in ongoing training, side‑by‑side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world‑class service to our members.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• 1+ years of combined experience including inbound phone experience and financial services experience, required.
• Sales experience, preferred.

• Excellent customer service focus.
• Strong proficiency in relevant credit union products, offerings, and resources.
• General understanding of online banking and business credit card products and procedures required.
• Must have proficient computer skills, including the ability to use Windows, Microsoft Word, and Office.
• Ability to complete multiple tasks utilizing various databases concurrently is required.
• Strong communication and writing skills.
• Organizational skills required.
• Typing, computer, and ten‑key required.
• Symitar experience strongly preferred.

• None

• Standing – occasionally
• Walking – occasionally
• Sitting – frequently
• Lifting – rarely (40 lbs)
• Carrying – rarely
• Pushing – rarely
• Pulling – rarely
• Balancing – rarely
• Stooping – rarely
• Kneeling – rarely
• Crouching – rarely
• Crawling – rarely
• Reaching – occasionally
• Handling – occasionally
• Grasping – occasionally
• Feeling – occasionally
• Talking – frequently
• Hearing – frequently
• Repetitive motions – frequently
• Eye/hand/foot coordination – occasionally
• Noise louder than normal speaking volume – occasionally
• Temperature changes – rarely
• Atmospheric conditions – rarely

This position is projected to start 03/02/2026 and requires 5 weeks of mandatory paid…