Credit Collections Specialist

Credit and Collections Specialist, Puebla

Position Summary

Reporting to the Global Billing and Collections Team, the Credit and Collections Specialist will carry out administrative duties related to all North American customers, including customer credit collection communications to both internal and external customers.
This position is hybrid, reporting to our Puebla Mexico office and requires Eastern Standard time schedule to service customers in the US and Canada.

Responsibilities

Collection of past due AR
Resolution of billing errors
Resolution of unapplied payments
Reconciliation of customer accounts
Customer master data maintenance as needed, including contact information updates in SAP
Communicate with both customers and team members regarding customer accounts
Timely responses to customer and customer service manager (CSM) requests
Track and document payment status of high priority items in real time
Attend daily meetings with both internal and external customers
Update and publish daily reports of collection activity
Submit monthly invoices to online portals and manage payment status
Manage and archive customer PO change requests with Account Management Team
Other General Administrative duties

Qualifications

Collaboration - Excellent internal and external customer service skills are required
Communication - Excellent verbal and written communications skills in English are required
Proactive mindset that anticipates customer requests
Ability to troubleshoot errors and own the resolution
Minimum of 3 years’ experience in customer service role

Experience with ERP system required SAP experience preferred

Experience with SAP BI Reporting preferred
Strong software proficiency in Microsoft Excel required
Strong analytical and problem-solving skills
Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines
High value on teamwork and professionalism
Invoicing experience is preferable
Management of invoice portals such as Coupa and Ariba is preferable